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Series aren't on the schedule since DST change

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ca_spartan
Contributor
Contributor
Posts: 1
Registered: ‎03-10-2013

Series aren't on the schedule since DST change

Message 1 of 2
(545 Views)

Since the time change, our scheduled recordings screen is blank even though we have several series set up.  I tried setting one of them up again and it seemed to work, but I don't want to have to do this for all of them.  Is this a known/common issue or are we the only ones experiencing it?

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lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: Series aren't on the schedule since DST change

Message 2 of 2
(439 Views)

Hi ca_spartan,

 

Check out the link below. It seems that you and jtothex might be experiencing the same issue. Might want to compare notes with him.

 

http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/DVR-Scheduled-Recordings-Disappeared/m-p/5...

 

Also, I'm copying my reply to his post here. See if this helps you...

 

I've seen this happen to individual series, but not all at once. Sometimes the Guide shows a scheduled recording, but the DVR menu does not, or vice versa. It won't let you set up individual recordings because it claims to already be set up. But you don't actually know whether a show will be recorded until it starts. Short of canceling and then rescheduling each series, give this "cure all" a try when you are not currently recording something:

 

Choose one of the following (they are all the same):

 

Menu > Customer Support > Fix FiOS TV Issues

Menu > Customer Support > In-Home Agent > Fix FiOS TV Issues

Menu > Customer Support > In-Home Agent > Set Top Box Auto Correction

 

Regardless of which option you choose, they all lead you to the same place. After entering the Set Top Box Auto Correction menu, use the navigation arrows to highlight Auto Correct My STB/DVR, then press the OK button, then press the Right Arrow button. On the second page use the navigation arrows to highlight your DVR, press the OK button, then press the Right Arrow button again. Now on the third screen press the Right Arrow again. Your DVR will reset. Check your Scheduled Recordings.

 

Hope this helps.


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