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Serious Volume Issues : HELP!

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Contributor
Contributor
Posts: 2
Registered: ‎10-29-2009

Serious Volume Issues : HELP!

Message 1 of 5
(4,356 Views)

Good Morning,

  We have had Fios for about 8 month and since we signed up have been having serious volume issues.  When we turn on the tv and the fios (HD Box w/DVR) the volume will turn on and it will be in a mono tone with no bass just very bad sounding, other times we turn it on and there is no sound.  To get "normal sound" we typically have to turn on and off tv a couple times to get to work.  If we turn on tv and have "funny sound" we can flip to DVR and watch tv with perfectly fine sound.  We can also turn on DVD player and watch tv with perfectly fine sound.  This makes me think it's fios or the box??  We have had a refresh to our box and we just recieved a new box and it is still happpening!!   My husband has switched the HDMI cables to the alternate port on our tv (I think that is what he said??) and nothing helps.  Our tv is a Samsung LCD and it is maybe 2 1/2 years old at the most.  We have never had any issues with this with Directv and can't figure it out.  Does anyone have any advice?

Our second issue is on our other tv when we turn on the fios box and attempt to watch tv, Spanish music comes through the subwoofer of our sound sound.  Again never an issue until Fios.  My husband bought a RF (????) filter and no such luck.  Any suggestions?

Thanks as we can not watch tv in our home without it being a huge pain in the butt!

4 REPLIES 4
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Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: Serious Volume Issues : HELP!

Message 2 of 5
(4,317 Views)

seeing as how the issue is the same with 2 different HD-DVR's I would assume it is one of the many HDMI issues that occur with the motorolla boxes... try another means of  cabling for audio... such as composite (red/white) or digital audio cable

 

 

as far as the other box is concerned, with the spanish audio..... that box/TV probably has the SAP turned on.... on the box, go to Menu >  Settings > Language > Audio Language.... and switch to English preffered... if it is your TV, consult the owners manual for specific instructions on how to change the setting on the TV.

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Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
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Bronze Contributor II
Bronze Contributor II
Posts: 130
Registered: ‎10-01-2009

Re: Serious Volume Issues : HELP!

Message 3 of 5
(4,301 Views)

have you tried using component to see if that has the same issue, also if you go to the menu and settings there are tons of options for audio, you can scroll through them and see if any make an difference.

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Contributor
Contributor
Posts: 2
Registered: ‎10-29-2009

Re: Serious Volume Issues : HELP!

Message 4 of 5
(4,208 Views)

Thank you for the replies.  We do have a motorolla box and the previous was a motorolla.  Hopefully they will supply our area with an upgrade to fix this issue, soon. 

 

As far as the other box ~ the Spanish music is actually from a local radio station that interferes.  We only get through the subwoofer and the volume doesn't change always the same level. 

 

Have a great day!

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Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008

Re: Serious Volume Issues : HELP!

Message 5 of 5
(4,204 Views)

 


@GabbyJacobsmom wrote:

Thank you for the replies.  We do have a motorolla box and the previous was a motorolla.  Hopefully they will supply our area with an upgrade to fix this issue, soon. 

 

As far as the other box ~ the Spanish music is actually from a local radio station that interferes.  We only get through the subwoofer and the volume doesn't change always the same level. 

 

Have a great day!


 

If you have that much bleed over from the local station, perhaps contact the station and voice your issues. It could be their transmitter is producing harmonics they are not aware of. Next I would complain to the FCC to make sure the station is in compliance.

 

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