I have been on the phone 4 hours.
1st call bad pixalazation on various channels, 20 min wait
Tech : You have called about this issue every month in the past year
ME: I know verizon can not fix the problem, does not care or most likely too costly.. go somewhere else.
Tech: I am going to reset your STB and see if that helps
ME: it did not help BUT I LOST ALL OF MY FAVORITE LISTINGS
ME: GOOD BYE
I reset all my favorite channels BUT where in the past I couls choose Fav 1 and the menu did not change.
If I wanted Fav 2 I just punched the Change button and it went to Fav 2 and stayed there. next punch would g to all chanels. What ever menu I had set did not change as I changed from show to show.
NOW !!! when i go to menu i get " ALL CHANNElS" no matter how I set the settings menu always converted to "all channels"
Called Tech.. waited 12 mins.
We spent 35 mins attempting to fix problem ....He had no idea what to do !!!!!!!!!!!!!!!
Yesterday my brother called. He was on another phone and he asked me how to get to the phone section to set up "do not disturbe" He told the other guy " my brother knows how to do it." GUESS WHO HE WAS TALKING TO "
A UNTRAINED TECH and I was going to do his job.
After a 15 to 30 min wait you get a untrained TECH with a HOW to MANUAL in their lap. What happened to Verizon service.
( the job creators cut the staff ) and there are fewer tecs. Now
SO MODERATORS HOW CAN YOU HELP ME SOLVE YOUR PROBLEMS
Hello Jbarrow11,
Have you viewed your signal strength to your set top box?
Does your set top box support this signal strength feature?
To view your signal strength do this:
1. Press Menu on your FiOS remote controller.
2. Go to Settings.
3. Go to System Information.
4. Press the INFO button on your FiOS remote controller.
What does your signal strength read?
Can't help you with your original problem. But I can help you keep the Guide from reverting back to All Channels every time you exit.
STB/DVR Guide Setting
The functions below are either a remote control button or a menu item. Either press the remote control button or use the navigation arrows on the remote to find/highlight/enter the menu option.
Follow these steps to alter the channels displayed in the Guide:
1.) Menu > Settings > Television > Genres & Filters > Enable > OK
2.) Menu > Settings > Television > Last Viewed Guide State > Enable > OK
3.) Guide > Options > (Highlight the preferred option) > OK
That's it.
(Keep in mind that after a box reset, the box will forget the Guide setting and you will have to repeat line 3.)
@Comet2011L4 wrote:Hello Jbarrow11,
Have you viewed your signal strength to your set top box?
Does your set top box support this signal strength feature?
To view your signal strength do this:
1. Press Menu on your FiOS remote controller.
2. Go to Settings.
3. Go to System Information.
4. Press the INFO button on your FiOS remote controller.
What does your signal strength read?
Make sure you are tuned to the station having trouble when you do this, Those Signal numbers are on a per channel basis.
Hello Jbarrow11,
It appears that your issue is being handled through our private support portal. Please keep all correspondence regarding your issue on your private support case as the support agents will not see the public boards.
Regards,
AnnieS
I am an engineer.
Yes I did check the signal strength.
However Verizon CSR should also check signal strength when attempting to solve a problem.
Or ask me to check
Leaving it to the customer to check "signal strength " is absolutle the dumbest thing I have ever heard.
The average user as will as the CSR have no idea what you are talking about.
In one year I have never been asked about my signal strength.
After hanging up on the CSR who knew nothing and wastd an hour of my time 'I FIXED IT"
I fixes it NOT VERIZON.
Perhaps you should send your message to the CSR
They are the ones who need it,
Start a new topic or ask questions in the open forum.
