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Contributor brookside111
Contributor
Posts: 1
Registered: ‎06-18-2013
Message 1 of 3
(333 Views)

I find it hard to believe that a big company like Verizon is SO busy that I have to wait 5 days for a technician to arrive to look at the issue.  My service is out (phone contacts all seem to indicate it may be a bad splitter).

 

No big storms recently yet it still takes 5 days to fix.  My bill continues to grow and my internet speed is being pinched.

 

Frustrated.

 

Why am I with them again?

2 REPLIES 2
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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 3
(315 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Employee Employee
Employee
Posts: 3,188
Registered: ‎04-10-2013
Message 3 of 3
(243 Views)

Brookside111,

We never heard back from you & so we've closed the private support case at this time.  If you are still in need of assistance please go ahead and create a new post.

Thanks,

Paul C.

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