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Set-Top Box Rental Fee

Set-Top Box Rental Fee

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Contributor TDesio
Contributor
Posts: 1
Registered: ‎05-19-2017
Message 1 of 15
(15,048 Views)

Good Day,

 

I am quite un-pleased with the way we are being robbed by Verizon for our set-top boxes. I know this post will not make any difference but I feel I needed to be herd. I have had fios now for over 4 years and I am very happy with the service however, I took another look at my bill and noticed I am still being charged $8.99 per month per box. That means I have already payed them over $400 per box. I feel that there should be a cap on the fee or offer the customer an option to buy the box. Either way, as I said I know that Verizon being such a big Monopoly does not care about what me (one person) says but I just felt I needed to write this.  I will however start looking into new TV options such as a Roku box, I also noticed that the on-demand feature is now ony giving like 4 episodes free then you have to pay to see older episodes. Un-real!! What has this company become??

 

Thank you for letting me vent.

14 REPLIES 14
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 2 of 15
(14,988 Views)

Every provider works the same way.

there is a long thread under programming that discusses on demand


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Silver Contributor III
Silver Contributor III
Posts: 752
Registered: ‎10-18-2010
Message 3 of 15
(14,927 Views)

@TDesio wrote:

Good Day,

 

I am quite un-pleased with the way we are being robbed by Verizon for our set-top boxes. I know this post will not make any difference but I feel I needed to be herd. I have had fios now for over 4 years and I am very happy with the service however, I took another look at my bill and noticed I am still being charged $8.99 per month per box. That means I have already payed them over $400 per box. I feel that there should be a cap on the fee or offer the customer an option to buy the box. Either way, as I said I know that Verizon being such a big Monopoly does not care about what me (one person) says but I just felt I needed to write this.  I will however start looking into new TV options such as a Roku box, I also noticed that the on-demand feature is now ony giving like 4 episodes free then you have to pay to see older episodes. Un-real!! What has this company become??

 

Thank you for letting me vent.


It is not just Verizon, EVERY cable provider charges rental fees on their boxes. I think it is pathetic as well. The FCC had ruled that companies need to allow users to buy boxes but that was last year, pre-election. We know what direction they are heading in now so don't expect that to ever become reality. It's a revenue stream for big business they won't give up, and that is for ALL cable companies.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 4 of 15
(14,925 Views)

BTW, you do have purchase options for cable card compatible devices.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor KLuong
Copper Contributor
Posts: 10
Registered: ‎11-03-2017
Message 5 of 15
(12,159 Views)

What are you talking about? Xfinity gives the set top box for free.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 6 of 15
(12,154 Views)

You are saying I can get unlimited boxes for free from Xfinity?

I find that hard to beleive.

Or that there isn't some outlet fee instead of a STB rental fee.


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Gold Contributor VII
Gold Contributor VII
Posts: 4,668
Registered: ‎10-18-2016
Message 7 of 15
(12,151 Views)

@CRobGauth wrote:

You are saying I can get unlimited boxes for free from Xfinity?

I find that hard to beleive.

Or that there isn't some outlet fee instead of a STB rental fee.


https://www.xfinity.com/learn/digital-cable-tv/x1/equipment

Seems to be accurate. However I read there are qualifiers. Link above.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 8 of 15
(12,149 Views)

So it looks like they have built the cost of a standard box into their price.

But DVR and extra boxes have a fee.


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Gold Contributor VII
Gold Contributor VII
Posts: 4,668
Registered: ‎10-18-2016
Message 9 of 15
(12,141 Views)

@CRobGauth wrote:

So it looks like they have built the cost of a standard box into their price.

But DVR and extra boxes have a fee.


Yep that is what they did. Charter in my area does the same with internet. A free modem but if you want one with WiFi then it will cost you.

and Charter has no free cable tv boxes.

Copper Contributor KLuong
Copper Contributor
Posts: 10
Registered: ‎11-03-2017
Message 10 of 15
(12,137 Views)

@CRobGauth wrote:

So it looks like they have built the cost of a standard box into their price.

But DVR and extra boxes have a fee.


When they say it's free that mean it's free. $0 add to the bill for rental fee. I don't really care if they factor it into their price as far as they make it straight.

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