Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Set Top Box replacement - Does not work

Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎03-10-2012

Set Top Box replacement - Does not work

Message 1 of 2

My STB died. They could not remorely fix it.


I had to drive 40 minutes to exchange it. New box does not work.


Phone number given to "self install" does nothing. Automated voice refers to install card instructions that wer NOT given


We are nearing the tipping point here.......I have been with Verizon for 20 years and have been punished by being charged  more than new customers ........and now the actuall product (fiosTV ) doesnt work. What am I paying close to $200 a month for?



Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Set Top Box replacement - Does not work

Message 2 of 2

@wickedfish wrote:

... New box does not work.




If you describe exactly what the new STB is doing, someone might be able to advise.  What have you done and what are you seeing?

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title