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Set Top Box replacement - Does not work

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wickedfish
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎03-10-2012

Set Top Box replacement - Does not work

Message 1 of 2
(668 Views)

My STB died. They could not remorely fix it.

 

I had to drive 40 minutes to exchange it. New box does not work.

 

Phone number given to "self install" does nothing. Automated voice refers to install card instructions that wer NOT given

 

We are nearing the tipping point here.......I have been with Verizon for 20 years and have been punished by being charged  more than new customers ........and now the actuall product (fiosTV ) doesnt work. What am I paying close to $200 a month for?

 

 

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PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Set Top Box replacement - Does not work

Message 2 of 2
(613 Views)

@wickedfish wrote:

... New box does not work.

 ...

 

 


If you describe exactly what the new STB is doing, someone might be able to advise.  What have you done and what are you seeing?

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