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Set top box doesn't stretch picture

Set top box doesn't stretch picture

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎07-11-2009
Message 1 of 9
(5,207 Views)

 recently I notice that the picture on the tv wasn't stretching to the different sizes. My other tv continues to stretch or change from different screen sizes. My bedroom tv which I have the problem the set top box is set for sd override and the tv menu is set for standard. do I need a new set top box. the same things on mine tv room set top box is the same as the bedroom but the bedroom indicators don't work. can anyone help

8 REPLIES 8
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Bronze Contributor II
Bronze Contributor II
Posts: 130
Registered: ‎10-01-2009
Message 2 of 9
(5,191 Views)

some HD channels show content in 4:3, is this happening all the time, and on what channel is it happening on, all channels?

 

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎07-11-2009
Message 3 of 9
(5,189 Views)

It happens to all the channels. checking other questions pertaining to this, I tried different methods and it happens when my a/v cable out of my stb. I pulled the yellow out and the picture goes back and stretches. this a/v was going into my dvd recorder. now I have a composite hookup until I figure what is wrong with stb video out connection that changes my tv screen. Do I need to call verizon for a new stb because this never happen and the other one works fine. thanks

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Bronze Contributor II
Bronze Contributor II
Posts: 130
Registered: ‎10-01-2009
Message 4 of 9
(5,166 Views)

pretty sure that is a known issue, there is an update coming out later this month that should resolve the issue.

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎07-11-2009
Message 5 of 9
(5,153 Views)

Is it coming from Verizon and how r they gonna communicate with us about this problem. so r you saying hold off or contact verizon and get a new stb. thanks

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Bronze Contributor II
Bronze Contributor II
Posts: 130
Registered: ‎10-01-2009
Message 6 of 9
(5,150 Views)

@chewbkka67 wrote:

Is it coming from Verizon and how r they gonna communicate with us about this problem. so r you saying hold off or contact verizon and get a new stb. thanks


 

the problem is that the yellow cable is causing the box to switch to 4:3 mode, I'm pretty sure this is a known issue that is supposed to be resolved in a later update, you can contact verizon to verify and see if a reset on the box will fix it.

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎07-11-2009
Message 7 of 9
(5,100 Views)

thanks for the help. do I contact customer service or technical assistence about this problem. I will let you know what they tell me.

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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 8 of 9
(5,082 Views)

You could contact tech support but what they would tell you is that the pic will not stretch when using SD cables. red, white, yellow.

 

They will tell you to connect your box via either component cables (red green blue red and white) or HDMI.  Otherwise they will not support the stretch mode.




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Error exists between keyboard and chair.
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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎07-11-2009
Message 9 of 9
(5,055 Views)

but the funny thing is I have the hdmi connected from stb to the tv. is the yellow video component changing the screen ( when I use the y,b, w, a/v cables)when I hookup my dvd recorder. now i have the rgb to the dvd recorder from the stb. . I lost the audio to my other tv that is split from the stb. now I have a s-video going from stb to a rf modulator but I use to have a white red a/v cable to the rf moduator but it only worked when the dvd recorder was on and I had that plug in the dvd recorder audio out. now I have only video. the whole yellow video out on the stb is throwing everything off. I never had this problem before. thanks

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