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Set top box has become very noisy

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ajzlatnik
Contributor
Contributor
Posts: 1
Registered: ‎12-20-2012

Set top box has become very noisy

Message 1 of 2
(1,634 Views)

Our set top box has become very noisy. My wife originally thought it was someone in the street revving their engine. 

 

I tried unplugging box and restarting it. This didn't help it has recently been even louder.

 

Any ideas?

1 REPLY 1
wraujr
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎12-18-2012

Re: Set top box has become very noisy

Message 2 of 2
(1,621 Views)

As a guess:

 

If this is a SD/HD settop box (STB) (no recording capability) it may have a cooling fan and the bearings in the fan are starting to fail.  You would have to get another box from Verizon....

 

If this is a STB that is also a DVR it has a hard disk used to store your shows.  It may also have a fan... In either case the bearings in the fan or disk are starting to fail.... Once again, no choice but to have Verizon replace box....

 

Is there a Verizon FiOS Store (not a cell phone store) near you where you could walk in???  Before walking in call tech support and get a case started so that service center will have paperwork when you come in.

 

Post mfgr and model number of yout STB.

 

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