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Set top box keeps rebooting

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pghphil
Contributor
Contributor
Posts: 1
Registered: ‎07-11-2018

Set top box keeps rebooting

Message 1 of 45
(26,991 Views)

Work up this morning to find one of my set top boxes constantly rebooting.  It reads 8.88.88 and then shuts off and starts again with the 8's.  I unplugged the box for a couple of minutes and no change in the box after it is plugged back in.

44 REPLIES 44
dthela
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎01-13-2012

Re: Problem with Fios, TV shuts off and then back on while watching a show.

Message 2 of 45
(26,161 Views)

Box shuts down 8888 then you have to turn it back on and wait for download EVERY 15 minutes!

Ken_N
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Contributor
Posts: 1
Registered: ‎07-11-2018

Re: Set top box keeps rebooting

Message 3 of 45
(26,408 Views)

I am having the same issue. All HD boxes in my home are continuously rebooting...

JimKatsios13
Contributor
Contributor
Posts: 3
Registered: ‎07-11-2018

Re: Set Top Box Keeps Rebooting On Its Own

Message 4 of 45
(26,546 Views)

I am having the same problems with all of my STBs. If I access the guide and try to scroll up or down that STB will reset. Sometimes it occurs the first time I hit the channel up or channels down button, sometimes the second or third time, but any HD STB, regardless of whether is a DVR or not go through this. If I don’t channel surf then it seems to be okay, but as soon as I try to scroll up or down, the reset begins. Extremely frustrating and now on hold for 35 minutes on top of it all. Just great!

Machomer
Contributor
Contributor
Posts: 2
Registered: ‎07-11-2018

Re: Set top box keeps rebooting

Message 5 of 45
(26,385 Views)

Same here. Just started this evening. Unplugged the box for about 5 minutes, but the endless rebooting continues. 

Tbh143
Contributor
Contributor
Posts: 2
Registered: ‎07-11-2018

Re: Set Top Box Keeps Rebooting On Its Own

Message 6 of 45
(26,505 Views)

This is also happening to me. I hit the guide button or up and down in the guide and the box reboots. Just started tonight. Wasn't sure if it was remote but tried another and it still happened. Weird one. Checked to make sure all the cords we're sucure and they are fine.

pdubbb1
Contributor
Contributor
Posts: 2
Registered: ‎07-11-2018

all my settop boxes keeps rebooting when i change the channel

Message 7 of 45
(26,201 Views)

my settop boxes keep rebooting when i use the guide.  been happenening for the past 30 minutes

pdubbb1
Contributor
Contributor
Posts: 2
Registered: ‎07-11-2018

Re: Set Top Box Keeps Rebooting On Its Own

Message 8 of 45
(26,503 Views)

happening to me too

njnj
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Contributor
Posts: 1
Registered: ‎07-11-2018

DVR BOX REBOOT

Message 9 of 45
(26,206 Views)

July 11, 9 pm EST, DVR box keeps rebooting over and over, tried unplugging, restarting as website suggested, didn't work. Current wait time for customer support on the phone is reported at between 4 and 6 hours. Chat support apears to be overloaded and isn't taking new customers. Anyone else experiencing this? 

fransley
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎07-11-2018

Re: Set Top Box Keeps Rebooting On Its Own

Message 10 of 45
(26,469 Views)

As soon as I try to scroll through the guide my box reboots. Has anyone gotten an answer from Verizon? 

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