Same problem on my dvr tonight. I've been on the fence about dropping verizon, this is pushing me over, the fact people can't even get customer service. They keep providing less, with no decreases in rates. First they discontinue providing email and port us over to AOL (which was bought by them but mind you, they get out of "supporting" it unless you pay a monthly support fee. to AOL. I let my accounts go to AOL for a while thinking I'd transfer to something else when I had time, but low and behold, no cancel button, just a note that they're working on it, but never showed up. I actually had to file a complaint with the FCC, because without paying support, you can't even call them, and someone from AOL/Verizon then contacted me about the complaint and cancelled my emails. I also just recently got a letter they were taking away cinemax and it would be available at an additional cost now. Now these problems and everything I'm reading here, hello Direct Tv. If you're a Costco member, they have a good Direct Tv deal.
I am in agreement with these folks. my box started rebooting everytime I changed channels or accessed the guide or both. It started around 9pm EST july 11th, 2018. If I stay on one channel, I am fine. As soon as I change a channel, the whole device reboots itself. I would call this an outage---hence the lines all full and wait times are 4-6 hours. Verizon should announce this as an issue with updates every 2 hours to keep their customers posted. I guess it is Netflix tonight.
One hour and 36 minutes and no end in sight! My first call tomorrow is to Comcast. The fact that Verizon thinks it’s okay to have such extreme hold times with no response is just unreal. Where’s my escalation to a live body? This sucks