Set top box problem
Billy3201
Enthusiast - Level 2

atleast 3 times a month my caller ID does not work and the remote does not work on the main box, but they work on 3 other boxes. I have to pull the plug to reboot the system

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Re: Set top box problem
CRobGauth
Community Leader
Community Leader

What model box is it?

Do you get an indication that box is accepting commands from remote (blinking light on box when you hit a button)?

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Re: Set top box problem
Billy3201
Enthusiast - Level 2

Model # VMS1100

yes the light does blink when I try to use the remote. Also When I am finish watching a recorded show and I try to  go back to live TV the screen goes black and a the live program in the upper left hand corner

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Re: Set top box problem
CRobGauth
Community Leader
Community Leader

Try menu-customer support-top support tools.

There is an option for box slow or freezing up.

See if that helps

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