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Set top box resets by it self multiple times during the day

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charlesabarnes
Contributor
Contributor
Posts: 1
Registered: ‎05-05-2013

Set top box resets by it self multiple times during the day

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This problems is most frustrating.  The set top box resets multiple times within an hour.  Anybody got any ideas about why this is happening?

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lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: Set top box resets by it self multiple times during the day

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The most common reasons that an STB resets are as follows:

 

  • power outages
  • software / firmware updates
  • internal errors
  • overheating / ventilation issues

If you're not having power issues and your STB has enough clearance around it to stay cool, you're probably looking at a bad box. You'll need to contact Verizon directly and have them walk you through all the steps to exchange your STB.

 

Short of that, you can always try an STB Auto Correct. Post back here if you need help doing this.


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lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: Set top box resets by it self multiple times during the day

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(1,020 Views)

P.S. - I have also found that performing certain activities can increase the likelihood of a box reset. These activities include prolonged Guide and On Demand menu use, especially looking up a lot of Information page descriptions. If you are performing the same type of activity each time the DVR resets (e.g., looking up the same information page to the same program), this is a rare and unfixed issue that I've already notified Verizon about.


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