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Set top box turns off after 15 seconds

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Posts: 2
Registered: ‎09-19-2018

Set top box turns off after 15 seconds

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A message said that the service was being updated. It should take about 15 minutes. Now, both of my boxes turn off after about 15 seconds. The wifi still works. When I turn the box on, it says initial download in progress. Then, the TV comes on for about 15 seconds and the whole process starts over!!!  Help!!!!!

 

Thanks,

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Contributor
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Registered: ‎09-19-2018

Re: Set top box turns off after 15 seconds

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Same thing is happening to me as well.  Been on phone for 30 minutes without any human so far. 

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Re: Set top box turns off after 15 seconds

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I am in Portsmouth, VA.  Same area??

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Registered: ‎09-19-2018

Re: Set top box turns off after 15 seconds

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I’ve been trying to watch TV for hours today, and my box kept rebooting.  I reset the box (pulled power and reconnected) without success.

 

For grins I power cycled my router and voila, the rebooting stopped. This was after I went through the troubleshooter and requested a new box (mine is MANY years old).  We’ll see if I get a new box and I’ll swap it out, but for now, I’m back watching TV.

 

Hope this helps.  Give it a try.

 

By the way, I’m in Virgina Beach.

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