Set-top boxes no longer linked to FIOS TV Central account??
EdmondsWA
Newbie

As of a few weeks ago my VZ set-top boxes no longer show up in my FIOS TV Central account. When I go to "My set-top boxes" none are listed. When I hit the "refresh set top box list" it does nothing. 

When I got to Settings > Remote DVR Access > Web Access on my DVR, I see that it is enabled but the LoginID has changed to an account name that I've never seen before.

Anybody else seen this before? How do I get my online account relinked with my DVR so that I can remotely manage it again?

Thanks!!


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Re: Set-top boxes no longer linked to FIOS TV Central account??
EdmondsWA
Newbie

Never mind. I see that I posted this in the wrong place. In the "FIOS TV Technical Assistance" section, I see that this is a known issue in my area...

Arrrrggggg!

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Re: Set-top boxes no longer linked to FIOS TV Central account??
squiggy1
Newbie

okay, so i'm having the same issue.  was your solution needing somebody to walk you through a process over the phone or is it an issue that cannot be resolved?

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