I recently recorded a program on my dvr. When I go to play it, the play option has a grey shield with a green cross and will not play the recorded show. What am I doing wrong? I've had the dvr for over a year and have never seen this before.
That symbol is supposed to indicate that the program is protected from deletion (marked as "save unitl I delete"). It should have no impact on your playback. You can try removing the protection and see if it will play, but I don't expect that to make a difference (not at home so I can't give you the exact steps on the DVR menu selections).
Not that this will help you at all, but I have several recordings on my Verizon DVR that are protected and show the shield and cross, and they all play just fine.
But I am wondering, do you get any kind of error message or any error indication at all when you try to play the recording, or does it just sit there and do nothing?
Verizon FiOS TV, Internet, and phone
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Keller, TX 76248