12-24-2015 05:08 PM
just signed up for the service and got extreme HD, 150/150 and phone got the fully loaded premium channel package for free for a year. I agreed to the service and noticed i didnt get all premium channels, called the same day i got the installation and the rep says wait 24hours whie the channels "update", waited 48 hours and nothing, called again and a very rude rep says i didnt undertood the package and if i wanted the package i have to pay extra a month so im feeling that the sales person just lied to get me to sign up even though the fios website lists the package i want.
so before i cancel the service, i wanted to see if there are any reps that have a way to sign me up for the package that i agreed when i pucrchased the service which im told is not available.
12-24-2015 08:31 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.