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Contributor Frustrated715
Contributor
Posts: 2
Registered: ‎11-16-2019
Message 1 of 4
(296 Views)

I just had FiOS installed and cannot get my Slingbox 500 to work with it. Slingbox will only work when the TV is on and even then you cannot control anything. i.e. change channels etc.

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,213
Registered: ‎06-24-2018
Message 2 of 4
(287 Views)

Did you remember to place the IR from the Slingbox so the FiOS set-top box can receive signals? Yes the set-top box has to be on or otherwise you would just see "Press Menu to watch FiOS TV".

Copper Contributor Bigtracks
Copper Contributor
Posts: 8
Registered: ‎11-14-2008
Message 3 of 4
(192 Views)
Do the new STB's even use infrared? I thought they connected by bluetooth to the remote control. Without infrared, Slingbox cannot send commands to the STB.
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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,213
Registered: ‎06-24-2018
Message 4 of 4
(187 Views)

@Bigtracks wrote:
Do the new STB's even use infrared? I thought they connected by bluetooth to the remote control. Without infrared, Slingbox cannot send commands to the STB.

Yes. The old IR remotes will still work with the new STBs. 

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