Slow Set Top Box Responses New Fios Quantum Box

Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎07-23-2014

Slow Set Top Box Responses New Fios Quantum Box

Message 1 of 98
(17,961 Views)

Just wondering how many out there have experienced slow response times from the remote to the new Quantum settop boxs. Is this a known bug and will there be a patch anytime soon? 

97 REPLIES 97
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎07-23-2014

Re: Slow Set Top Box Responses New Fios Quantum Box

Message 2 of 98
(17,958 Views)

Yes!  I have noticed the same problem.  Very annoying to click 5 times only to have to wait for things to happen on screen.

Highlighted
Contributor
Contributor
Posts: 5
Registered: ‎05-06-2013

Re: Slow Set Top Box Responses New Fios Quantum Box

Message 3 of 98
(17,880 Views)

I have experienced the same. In fact, that was my very reason for coming here. This is very annoying and is almost a deal breaker for me. Any word on an update for this? 

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Slow Set Top Box Responses New Fios Quantum Box

Message 4 of 98
(17,839 Views)

In general, NO.  Many functions are actually faster, with some, e.g. jumping ahead to next week, much slower.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎08-01-2014

Re: Slow Set Top Box Responses New Fios Quantum Box

Message 5 of 98
(17,813 Views)
Yes, I'm having this problem with 2 of my boxes. Actually now it will not play live tv. I have tried the reboot several times.
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎08-04-2014

Re: Slow Set Top Box Responses New Fios Quantum Box

Message 6 of 98
(17,749 Views)

I too am having the same issue...  While I love that I can now reord more than two shows, when I try to retrieve recorded show list sometimes it just hangs and never loads list.  I hope they are planning to fix this issue soon.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: Slow Set Top Box Responses New Fios Quantum Box

Message 7 of 98
(17,741 Views)

@j9o wrote:

I too am having the same issue...  While I love that I can now reord more than two shows, when I try to retrieve recorded show list sometimes it just hangs and never loads list.  I hope they are planning to fix this issue soon.


I have had Quantum TV for 4 months now, have never, ever experienced that. Yes, sometimes the user interface is somewhat slow, it is erratic with no pattern that I can figure out. But to not display a list in a reasonable time, no, not on the VMS itself or either client.

 

I suggest you shut down each of your boxes and then pull the power for 10-15 seconds, then plug them back in and restart them. Don't know if that will help, but a couple of times when my boxes had seemingly gotten slower than they had been, pulling the power seemed to improve things considerably (that was back in the first month or so, have not had to do it again since then).

 

Hope this helps.

 

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎09-10-2014

Re: Slow Set Top Box Responses New Fios Quantum Box

Message 8 of 98
(17,494 Views)

I have been having very slow responses on setting program records, starting a recorded program (i.e. 15-20 seconds), sometimes search has nothing to search (but eventually comes back). Also, when doing skip ahead (30 seconds) on a recorded show it often ends up going backward and keeps returning to that same spot no mattter how many times I press the skip ahead. If I stop the program and then resume the program, then the skip ahead works again (for a little while). My DVR is the only cable box in the house.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-18-2014

Re: Slow Set Top Box Responses New Fios Quantum Box

Message 9 of 98
(17,430 Views)

I hav all these problems on both my DVRs

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-28-2008

Re: Slow Set Top Box Responses New Fios Quantum Box

Message 10 of 98
(17,365 Views)
It's sluggish - there's no denying it - as I patiently wait for a software push which improves the performance.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.