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Slow Set Top Box Responses New Fios Quantum Box

Slow Set Top Box Responses New Fios Quantum Box

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Contributor jvmendoza
Contributor
Posts: 3
Registered: ‎07-23-2014
Message 1 of 98
(17,709 Views)

Just wondering how many out there have experienced slow response times from the remote to the new Quantum settop boxs. Is this a known bug and will there be a patch anytime soon? 

97 REPLIES 97
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Contributor jabredehorn
Contributor
Posts: 1
Registered: ‎07-23-2014
Message 2 of 98
(17,706 Views)

Yes!  I have noticed the same problem.  Very annoying to click 5 times only to have to wait for things to happen on screen.

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Contributor splff3000
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Posts: 5
Registered: ‎05-06-2013
Message 3 of 98
(17,628 Views)

I have experienced the same. In fact, that was my very reason for coming here. This is very annoying and is almost a deal breaker for me. Any word on an update for this? 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 4 of 98
(17,587 Views)

In general, NO.  Many functions are actually faster, with some, e.g. jumping ahead to next week, much slower.

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Contributor Rlr1231
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Posts: 1
Registered: ‎08-01-2014
Message 5 of 98
(17,561 Views)
Yes, I'm having this problem with 2 of my boxes. Actually now it will not play live tv. I have tried the reboot several times.
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Contributor j9o
Contributor
Posts: 1
Registered: ‎08-04-2014
Message 6 of 98
(17,497 Views)

I too am having the same issue...  While I love that I can now reord more than two shows, when I try to retrieve recorded show list sometimes it just hangs and never loads list.  I hope they are planning to fix this issue soon.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 7 of 98
(17,489 Views)

@j9o wrote:

I too am having the same issue...  While I love that I can now reord more than two shows, when I try to retrieve recorded show list sometimes it just hangs and never loads list.  I hope they are planning to fix this issue soon.


I have had Quantum TV for 4 months now, have never, ever experienced that. Yes, sometimes the user interface is somewhat slow, it is erratic with no pattern that I can figure out. But to not display a list in a reasonable time, no, not on the VMS itself or either client.

 

I suggest you shut down each of your boxes and then pull the power for 10-15 seconds, then plug them back in and restart them. Don't know if that will help, but a couple of times when my boxes had seemingly gotten slower than they had been, pulling the power seemed to improve things considerably (that was back in the first month or so, have not had to do it again since then).

 

Hope this helps.

 

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

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Contributor ivmost
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Posts: 2
Registered: ‎09-10-2014
Message 8 of 98
(17,242 Views)

I have been having very slow responses on setting program records, starting a recorded program (i.e. 15-20 seconds), sometimes search has nothing to search (but eventually comes back). Also, when doing skip ahead (30 seconds) on a recorded show it often ends up going backward and keeps returning to that same spot no mattter how many times I press the skip ahead. If I stop the program and then resume the program, then the skip ahead works again (for a little while). My DVR is the only cable box in the house.

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Contributor RonTheRef
Contributor
Posts: 1
Registered: ‎09-18-2014
Message 9 of 98
(17,178 Views)

I hav all these problems on both my DVRs

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Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-28-2008
Message 10 of 98
(17,113 Views)
It's sluggish - there's no denying it - as I patiently wait for a software push which improves the performance.
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