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Slow Set Top Box Responses New Fios Quantum Box

Slow Set Top Box Responses New Fios Quantum Box

Contributor iismike24
Posts: 4
Registered: ‎12-03-2014
Message 71 of 98

We upgraded from FIOS TV to FIOS Quantum.  Very slow response to anything we do.  My wife wants to go back to regular FIOS tv.  I wish I had gone to Direct TV to get the NFL games.  I will not remew Verizon ever again. I will go to Roku and maybe Direct TV.  The tech people use to be great, but for the past two years they aren't any better than all the other low paid techs.

Contributor beth_gates
Posts: 2
Registered: ‎12-02-2014
Message 72 of 98

My quantum STB is extremely slow mostly on the hour. At other times it is usually responsive.

Contributor Aussiegirl4ever
Posts: 1
Registered: ‎12-22-2014
Message 73 of 98

We have had Fios for years now and until we switched to the new Quantum system every thing was fine. Response time was good. This new Quantum system is terrably slow. I don't know if it is the equipment or the programing that runs it. I did what Justin from (FiOS TV: Extreme HD, Internet: 50/25, Digital Voice VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1) said to do unplugging everything several times to no avail, the system is very very slow. And for what we pay it is ludicrous that it is this slow. The response time for  On demand and the shows you have recorded also has a slow response. It takes forever to go through the guide to select the show you want to record. With the previous system I could set up recording for the whole week (7 days) and it only took about 5 or 6 minutes. Now with Quantum it takes 10 and that is only for 2 or 3 days, it will then freeze and you have to come out and start over again. I think this is unacceptable and Verizon needs to take their head out of the sand and get this fixed.

Contributor LarryR
Posts: 2
Registered: ‎01-15-2014
Message 74 of 98

So, 8 pages of gripes and suggested fixes.  Has anyone ever recieved any information from Verizon, other than unplug and re-boot?


Silver Contributor I
Silver Contributor I
Posts: 222
Registered: ‎01-13-2012
Message 75 of 98

A rumor @ the DSLReports Verizon FiOS TV forum is Verizon will deploy a "major" firmware update for it's VMS/IPC1100 platforms before the end of this month.


We'll see...

Contributor jbouj
Posts: 5
Registered: ‎01-08-2015
Message 76 of 98

Actually a firmware update is a bandaid for this pile of junk hardware. Verizon should be embarrassed. And UP goes the prices.

Contributor jbouj
Posts: 5
Registered: ‎01-08-2015
Message 77 of 98

This Quantuum box is my thrid different box from Verizon. In my condo I had the Cisco DVR (forget the model #) and it was an incredible dissapointment since I was used to that old common motorola DVR (forget the model #). It was so slow, I called Verizon multilpe times for a fix, and then just to ask for the old motorola box, because I knew this wasn't fixable. I didn't even care if there was less DVR space. Of couse the couldn't do that/ Now the Quantum box makes me want to go back to the cisco box. At least the Cisco box didn't feel like it was made of styrofoam. Actuall the Quantum box makes me want to go get Xfinity.

Contributor dmize23235
Posts: 1
Registered: ‎01-09-2015
Message 78 of 98

same deal here...lag is VERY bad and gets worse...unplugging the main box fixes it for about 5 days but then its back to crap again....i got rid of direct tv because they lied to me about their hard ware...i will do the same to fios too...there ARE other options out there.......


quantum is the ''windows vista'' of the tv world.....LISTEN UP FIOS...YOU DON'T KEEP CUSTOMERS BY ''UPGRADING'' TO CRAP HARDWARE......



Contributor Shihtzumom
Posts: 2
Registered: ‎01-07-2015
Message 79 of 98
It's been slow ever since Quantum upgrade. Other things are slower too.
Contributor actolex
Posts: 1
Registered: ‎01-16-2015
Message 80 of 98

Coming from Comcast.....which I hated....this is even worst !!!


I click the Info and then record.....then grab lunch...then the box responds !  **bleep**....paying so much for Quantum and I have to deal with this crap.  I can't believe I'm saying this but......I miss Comcast......strike me down now !!!

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