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Slow when entering TV guide

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Bronze Contributor I
Bronze Contributor I
Posts: 51
Registered: ‎02-24-2013

Slow when entering TV guide

Message 1 of 11
(1,530 Views)

Whenever I go to the guide, its very slow. There is like a few second delay, not instantaneous. What could be the problem? The set-top box, or something else?

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎04-15-2011

Re: Slow when entering TV guide

Message 2 of 11
(1,492 Views)

My boxes are having the same issue recently.  Is anyone else having this issue or have a solution?

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Silver Contributor I
Silver Contributor I
Posts: 227
Registered: ‎12-02-2012

Re: Slow when entering TV guide

Message 3 of 11
(1,465 Views)

@YankeesFan wrote:

My boxes are having the same issue recently.  Is anyone else having this issue or have a solution?


 

Hello,

 

If you haven't reset your set top box yet, try doing so by following these steps:

From the FiOS TV remote, go to Menu -- Customer Support -- Fix FiOS TV Issues. Click OK.

Select 'Auto-Correct My STB/DVR'.  Click 'OK' and then click on the right arrow for next.

Select the STB that is problematic (currently viewing) and click on the right arrow for next.

Read the warning (re: any recording on the selected STB (if DVR) will be impacted and click on the right arrow for next.

Autocorrection would then start when the STB shuts off.

Wait until the TV displays the message 'Press Menu to watch FiOS TV...'

Press Menu and then you should see the message 'Initial download in progress...'

Navigate through guide/menu selections to see if the response time on the remote is any better.

 

If all else fails, contact Verizon's Technical Support

via livechat at verizon.com/contactus

or by calling 1-888-553-1555.

 

 

 

 

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Slow when entering TV guide

Message 4 of 11
(1,447 Views)

I've also seen that problem fixed by going into the STB menu

 

Press menu 

go to settings

Go to video settings

select SD override and turn it OFF  

 

if it's set to off already, then switch to 480i.

 

Something with the video processing on that setting can slow down the channel changing, pulling up guide and menu and VOD menu's.

 

Give it a whirl, let us know

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Silver Contributor II
Silver Contributor II
Posts: 372
Registered: ‎10-23-2008

Re: Slow when entering TV guide

Message 5 of 11
(1,414 Views)

Hi 22Becca22 (and other listeners),

 

Can you tell me if the whole Set Top Box Auto Correction does anything other than just reboot your STB. How is this any different / faster than the old solution of just unplugging the box (you know, other than all the extra steps involved and having to get off the couch)? Why not save a couple steps and use Menu > Customer Support > In-Home Agent > Reboot STB?


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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎06-11-2012

Re: Slow when entering TV guide

Message 6 of 11
(1,402 Views)

i think it is something with the processing too. because, as far as navigating the guide and menu is concerned, if the graphics setting is set to SD (setting/video settings/graphics settings) navigation is more responsive.

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Bronze Contributor II
Bronze Contributor II
Posts: 93
Registered: ‎01-02-2009

Re: Slow when entering TV guide

Message 7 of 11
(1,353 Views)

the only thing i've noticed with the Auto Correct is it seems to have fixed my problem of my box shutting off about 4 times a week while entering Facebook via the widget...  it's been a few days now and it hasn't shut off while trying to enter Facebook via the widget...  the guide however is still slow as ever.

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Silver Contributor II
Silver Contributor II
Posts: 372
Registered: ‎10-23-2008

Re: Slow when entering TV guide

Message 8 of 11
(1,333 Views)

Glad to hear it, avemaria92. I'm glad Anthony_VZ's advice did you some good. If it does solve your widget problem, might want to go back and "thank" him for it. As for the guide...


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Bronze Contributor I
Bronze Contributor I
Posts: 51
Registered: ‎02-24-2013

Re: Slow when entering TV guide

Message 9 of 11
(1,284 Views)

I spoke to verizon support yesterday and he suggested to have my router replaced. I'll be getting my router tomorrow. 

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Bronze Contributor I
Bronze Contributor I
Posts: 51
Registered: ‎02-24-2013

Re: Slow when entering TV guide

Message 10 of 11
(1,241 Views)

So I just got my router today. There is still a bit of delay and lag. 

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