This problem is still happening.
model: CHS 435HDC
about once a week we get an unplayable recording. chatted with VZ tech online and of course they hadn't heard of the problem before. did the rebooting dance and is now sending me a new DVR, but i'm skeptical it will solve the problem. needless to say i'm very agitated.
I realize the forums are for peers, but can we at least get an acknowledgement from a VZ rep that this is a known problem? Can VZ at least educate the tech support that this is a known problem instead of just resetting and/or sending a new box?
This has been an issue for 3 years... seriously.
I can confirm this problem also exists on latest CHS435HDC upgrade.
Three episodes out of 9 for the ID channel series "I'd Kill For You" (SD #123 here in Fairfax Co. Northern VA - Zip: 20191) won't playback.
In sequence: These problem guys were recorded on 12/28/2013 @ 7:00 AM, 8:00 AM, and 9:00 AM.
Episodes days and weeks before playback fine and the 10 PM episode on 12/28/2013 plays back as well.
As do other episode I have tried (sampled) from many other series. I will get really upset if Doctor Who starts getting attacked!
My install was done on Oct 23 with all new R6QS cabling.
Self install of WD AVP 2TB external HD ~ 47% full at the time of the incident and 1% on the internal HD.
WD has been trouble free.
Reset with In-Home Agent did not help (of course)
On-Chat with support located out of U.S. was even worse (standard garbage about unplugging, resetting, etc)
They even suggested MOVING the DVR to a new outlet (whatever that is supposed to mean or accomplsh!)
Can somebody given them a "we give up" script to read from so they stop with the EInstein do-over and over approach. The chat session exchange even bleeps out the word S-T-U-P-I-D (in case the border collies are listening in here too!) with ***. Hey FIOS if you have time to program THAT then maybe you can find time to FIX some real user issues!
P.S. My additional 2 cents: What is it with the sluggish responsiveness of those remote controls? Constantly waiting or over-shooting desired menu items.
In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the board that best matches the subject of your message. Thanks!