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Sound but no picture - new receiver

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tjs83
Contributor
Contributor
Posts: 1
Registered: ‎10-06-2011

Sound but no picture - new receiver

Message 1 of 2
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We just got a new sound receiever that we hooked up - but now we get sound but no picture?  Everything is hooked up the same as it was - nothing is loose.  We unplugged everything and plugged it back in and still nothing.  What could be causing this?

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Sound but no picture - new receiver

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If everything is hooked up the exact some way, the only simple explanation would be if the TV was on the wrong input. It really all depends on how its wired. If you have the video cord going through the sound receiver as well insead of directly to the TV, the receiver isn't passing it to the TV. My recommendation would be to contact the tech support group for the sound receiver since you hooked up everything exactly the same way. Sounds like some setting needs to be changed in the new receiver for video pass through.

Anthony_VZ

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