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Sound is off

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itsme1210
Contributor
Contributor
Posts: 3
Registered: ‎10-19-2011

Sound is off

Message 1 of 2
(416 Views)

Have had FIOS for 2 months & everything was good until now.  The sound is out of synch; doesn't match the peoples' mouths.  Have tried to reset the STB (pull out the plug & wait a few minutes before plugging it back in) & this only temporarily fixes the problem, if any at all.  Have had to do this 4 times since yesterday.  Resetting doesn't always work.  Not sure what the problem is.  Can someone please help??

1 REPLY 1
Karl_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 83
Registered: ‎12-30-2010

Re: Sound is off

Message 2 of 2
(394 Views)

I sent you a private message to get some more information about what's going on so I can help out.  Please get back to me when you're able  Thanks!


Karl
Verizon Support


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