Sound is off
itsme1210
Newbie

Have had FIOS for 2 months & everything was good until now.  The sound is out of synch; doesn't match the peoples' mouths.  Have tried to reset the STB (pull out the plug & wait a few minutes before plugging it back in) & this only temporarily fixes the problem, if any at all.  Have had to do this 4 times since yesterday.  Resetting doesn't always work.  Not sure what the problem is.  Can someone please help??

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Re: Sound is off
Karl_VZ
Contributor - Level 1

I sent you a private message to get some more information about what's going on so I can help out.  Please get back to me when you're able  Thanks!

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