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Sports Package Included or Not in FiOS TV Extreme HD

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JackB67
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎05-12-2009

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 21 of 37
(11,735 Views)
Says not subscribed on 586. And yes, the sports package i have is for the channels in the 300-319 range.
JackB67
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎05-12-2009

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 22 of 37
(11,738 Views)
Oh, and yes, I am getting the other channels around MLB network. Stuff like Big Ten network and NHL.
matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 23 of 37
(11,732 Views)
Charles, look up that guy's account. If he has Extreme then hit his boxes with a Reload, we went thru this with Techman awhile back when others weren't getting it.
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 24 of 37
(11,728 Views)
I contacted jack just now.  He had the older premier package w/ the Sports package which is a kinda different but was able to figure that out.
Greg2600
Bronze Contributor II
Bronze Contributor II
Posts: 128
Registered: ‎04-30-2009

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 25 of 37
(11,674 Views)
I still feel like I'm getting jipped in Northern NJ.  Why should I have to pay for something South Jersey gets included?
JackB67
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎05-12-2009

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 26 of 37
(11,660 Views)
I just want to thank Charles H for contacting me directly Tuesday night by cellphone to help explain the situation to me, offer some advice and additional information about Verizon FIOS. This is a great resource, one I wish I had known about sooner. So thanks Charles, and thanks for Verizon. Keep up the good work.I
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 27 of 37
(11,640 Views)

Thanks buddy. =P

nuttyirishman
Bronze Contributor I
Bronze Contributor I
Posts: 56
Registered: ‎04-18-2009

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 28 of 37
(11,569 Views)
OK, I was told by my salesperson (door-to-door), that the Extreme HD package DID include the sports package, and for me, this was a deal maker/breaker (i.e. I needed GOL TV, GOLF HD and NFL HD channels).    At installation, it did not show up on the TV, so the Tech made phone calls, and then I had it.   However, on my 1st bill I was charged the $7.99!    I called Customer service (arghhhh!!), and they said the sales rep had to fix it, they couldn't     I called him, he said he'd fix it, and all was well.   NOT!     My 2nd bill just came and the $7.99 charge is still there......!!    Charles, etc. what can you do to make this right?       I can PM you with account #, etc if you need them.    Thanks in advance        Bob
nuttyirishman
Bronze Contributor I
Bronze Contributor I
Posts: 56
Registered: ‎04-18-2009

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 29 of 37
(11,575 Views)
Oh, I live in Sicklerville, NJ..........
matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: Sports Package Included or Not in FiOS TV Extreme HD

Message 30 of 37
(11,559 Views)
If you are in the part of NJ where it is $7.99 more, then Charles can't do anything. The salesman lied to you.
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