Stay away from Quantum TV
gsan63
Enthusiast - Level 2

I upgraded (actually downgraded) to Quantum TV about a month ago and I'm having a lot of problems, contacted tech services and they blamed my VOIP phone and home wiring for the problems, and now they want to charge me is someone comes to my house to check the problem, so now I'm going back to regular HD DVR.  I tried to switch to Comcast but they are worse than Verizon, they didn't show up for the installation and their customer services is the worst, so I'm stuck with Verizon.

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Re: Stay away from Quantum TV
gsan63
Enthusiast - Level 2

I'm glad that your service is working fine.  The problem happens with all the channels, sometimes if I unplug the client for 5 minutes that fixes the problems, other times I have to unplug it overnight, and then when that doesn't work I call the tech people and they reset the client. I'm very dissapointed with the way Verizon is handling or not handling this issue.

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Re: Stay away from Quantum TV
SinCara
Specialist - Level 2

I'm very happy with Quantum myself. The guide is a tad slow at times, but not bad to me and nothing real bad. No big issues on my side.

Re: Stay away from Quantum TV
mfizzy
Specialist - Level 1

I haven't had any problems with the service. I've had it a little longer than you. The menus are a bit slower, but it is nothing I can't live with. What kind of problems are you having? Did a tech do the install? If a tech did the install it is under warranty for 30 or 90 days from install.

Re: Stay away from Quantum TV
gsan63
Enthusiast - Level 2

I did the installation. I have a media server and a client, the media server lags a lot and the client lags and freezes up.

Re: Stay away from Quantum TV
Justin46
Legend

@gsan63 wrote:

I did the installation. I have a media server and a client, the media server lags a lot and the client lags and freezes up.


I have had my Quantum TV now for over 2 1/2 months, one server and two clients. I received a code update overnight last night (third update since install, which I think is good that Verizon is updating the code regularly) and the Menu, Guide, and Channel Up/Down seem a little more responsive, at least in very limited testing. Beyond that I have not seen any new functions or fixes, but I presume there are some, I am trying to find out what is supposted to be in that update.

Regarding the client freezing, we have not experienced that on either of our clients. I did experience a freeze on the server the other day, first time that has happened, but only on certain channels, and it came and went (CNN was one of the channels). Eventually I pulled the power plug and when the server restarted the problem did not show up again. Do you know, is it always on the same channel, is there anything else you can see that might help point to the source of the problem? How do you get out of the freeze, pull the power or what?

If you can gather enough informance to really document the problem, I suggest you visit the Verizon Direct forum at dslreports.com and post your problem there (you have to sign up for a free memership first, but dslreports is an excellent source for help). There are Verizon employees at the Verizon Direct forum there that will try to help, and no one but you and the Verizon folks can see what you post in that forum.

Besides the lags and freezes, what other problems have you had?

FWIW, I am really a very happy user of Quantum TV.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

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Re: Stay away from Quantum TV
gsan63
Enthusiast - Level 2

I'm glad that your service is working fine.  The problem happens with all the channels, sometimes if I unplug the client for 5 minutes that fixes the problems, other times I have to unplug it overnight, and then when that doesn't work I call the tech people and they reset the client. I'm very dissapointed with the way Verizon is handling or not handling this issue.

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Re: Stay away from Quantum TV
gsan63
Enthusiast - Level 2

THE PROBLEM IS NOT SOLVED!!!

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Re: Stay away from Quantum TV
Telcoguru
Master - Level 1

The server works using RF signal which is the same way the old boxes worked. The clients work using MOCA 2.0. It is recommended that the splitters be rated for 1675 mhz. The old splitters that Verizon used where yellow and said PDI on them. The new splitters say Verizon on them.

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Re: Stay away from Quantum TV
roaddogg1
Specialist - Level 1

@Telcoguru wrote:

The server works using RF signal which is the same way the old boxes worked. The clients work using MOCA 2.0. It is recommended that the splitters be rated for 1675 mhz. The old splitters that Verizon used where yellow and said PDI on them. The new splitters say Verizon on them.


A lot of people who are doing self installs have no idea that they may need to switch out splitters.

The tech who installed my VMS and client switched out my splitter. It was the first thing he did. I had a really old one from when I had Brighthouse. 

Verizon should recommend new splitters with the VMS self install if they arent already doing it. Might easily solve some issues for people.

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Re: Stay away from Quantum TV
nodigits
Newbie
Where are the splitters found? at the initial incoming box, or on each TV/STB? If on the TV/STB, what if you have no splitters, just a straight in coax connection?
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