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I just had fios tv and internet installed. When I go online it says one of my stb's is not responding. It is the one that has the dvr. I tried unplugging it to reset it but no luck. Any solutions out there
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Hello paulandkathy,
You say that your dvr is not responding, are you getting any picture, guide, or vod.
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The stb works tv is fine. online i cannot use remote dvr and it says the stb is not responding
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I also have a shortcut to home agent that does not work and i cannot download it it fails the download.
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Hello paulandkathy,
After you set up remote dvr you can access it using Verizon Wireless Mobile device or Web connected PC. Here are the steps:
Go to ‘Main Menu’
- Select ‘Settings’ menu
- Select ‘FiOS TV Remote DVR’ from the ‘Settings’ menu
- Select ‘Web Access’ and Press OK
- Enter Parental Control Lock and Press OK
- The Web Access will be enabled and gives a User ID and Password that the user can use to browse the TV Listings, VOD Titles, DVR in the website mentioned in the screen through the Mobile or PC.
- Press OK on Web Access again and it will display the options Disable and Close.
- Select Disable and Press OK will ask a confirmation to disable the Web Access with Yes or No. Select Yes to disable the access or select No.
- From Web Access, Select Close to close the options and come back to the previous screen.
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followed instructions. I was able to get a window to select a video to record but it did not work when i selected a movie. The stb still says fetching disc info......or when i refresh stb it just spins and spins or i get a stb not responding
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That's interesting I haven't encountered that before. If you want to send me a private message with your fios telephone number I could run a few tests to try and diagnose this problem. If you don't have a fios tn you could give me the serial number of the dvr. If you have a 6416 dvr the sn starts with the letter M, if its a 7216 dvr the sn begins with the letters MA. If you choose to do this I will be back in contact with you tomorrow afternoon.
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The dvr is a 7216. I will be home around 5pm EST.