Strange CableCARD problem
Yankee_Fan
Enthusiast - Level 3
This is a new FIOS TV install (4 days ago). I have one Verizon STB and two Tivo HD's, each with two CableCARDs. There are two specific channels that come through on the Tivo's with ONLY audio and NO video, whereas on the Verizon box they come through just fine....does anyone have any ideas???  Verizon wants to send out a tech to "check the signals" but I'm holding off on that....IMO if it was a "signal" problem, the Verizon STB would have the same problem....   I've checked for HDCP issues by switching both TiVos to component cables and disconnecting the HDMI and rebooting, but still have the problem.  The Verizon techs have "reloaded" the CableCARDs several times, without success.
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Re: Strange CableCARD problem
KenAF
Specialist - Level 2

@Yankee_Fan wrote:
This is a new FIOS TV install (4 days ago). I have one Verizon STB and two Tivo HD's, each with two CableCARDs. There are two specific channels that come through on the Tivo's with ONLY audio and NO video, whereas on the Verizon box they come through just fine....does anyone have any ideas???  Verizon wants to send out a tech to "check the signals" but I'm holding off on that....IMO if it was a "signal" problem, the Verizon STB would have the same problem....   I've checked for HDCP issues by switching both TiVos to component cables and disconnecting the HDMI and rebooting, but still have the problem.  The Verizon techs have "reloaded" the CableCARDs several times, without success.

What channels are these?  When posting, it's always a good idea to be as specific as possible.

And what kind of TV do you have?   And output mode do you have set in Settings -> Video -> Output format?  Try setting the TivoHD to fixed 1080i.  It is possible your TivoHD is set to native or hybrid and your TV doesn't support one particular video format.

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Re: Strange CableCARD problem
Yankee_Fan
Enthusiast - Level 3

KenAF wrote: 

What channels are these?  When posting, it's always a good idea to be as specific as possible.

And what kind of TV do you have?   And output mode do you have set in Settings -> Video -> Output format?  Try setting the TivoHD to fixed 1080i.  It is possible your TivoHD is set to native or hybrid and your TV doesn't support one particular video format.


Channels 1620 and 1685 (both on the Spanish language package).  The TiVos are  set to output 1080i fixed...that's one of the first things I checked.

Message Edited by Yankee_Fan on 01-12-2009 08:26 PM
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Re: Strange CableCARD problem
KenAF
Specialist - Level 2

@Yankee_Fan wrote:

KenAF wrote: 

What channels are these?  When posting, it's always a good idea to be as specific as possible.

And what kind of TV do you have?   And output mode do you have set in Settings -> Video -> Output format?  Try setting the TivoHD to fixed 1080i.  It is possible your TivoHD is set to native or hybrid and your TV doesn't support one particular video format.


Channels 1620 and 1685 (both on the Spanish language package).  The TiVos are  set to output 1080i fixed...that's one of the first things I checked.


If you get all channels but two, it wouldn't be a signal issue, nor would it be a problem with your CableCard.

I suspect Verizon simply forgot to [properly] map those two channels for customers with the Spanish language package and CableCards.  This would be a configuration error that would affect all customers using CableCards in a third-party device like a TV or TiVo.  It would not affect Verizon's own boxes.

I had some similar problems on Comcast right after they moved a lot of channels around on their system to make space for new channels, but these were all corrected after a day or two as people called to complain.  If very few CableCard users subscribe to those channels, or watch those two channels, it is possible that no one else complained, or the complaint never found the right person.

You might file a report on Verizon Direct and ask Verizon to check its CableCard configuration on 1620 and 1685.  Or post a new topic to this forum saying that 1620 and 1685 aren't available to users with CableCards.

Message Edited by KenAF on 01-13-2009 03:22 AM
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Re: Strange CableCARD problem
Yankee_Fan
Enthusiast - Level 3
Ok, pardon my ignorance but what is Verizon Direct?
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Re: Strange CableCARD problem
KenAF
Specialist - Level 2

@Yankee_Fan wrote:
Ok, pardon my ignorance but what is Verizon Direct?

It's another forum where Verizon employees try to address customer problems.

http://www.dslreports.com/forum/vzdirect

All postings made there are only visible to Verizon.  With any post, you need to include your customer account number so they can identify you.

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Re: Strange CableCARD problem
Techman28
Master - Level 1

@KenAF wrote:

@Yankee_Fan wrote:
Ok, pardon my ignorance but what is Verizon Direct?

It's another forum where Verizon employees try to address customer problems.

http://www.dslreports.com/forum/vzdirect

All postings made there are only visible to Verizon.  With any post, you need to include your customer account number so they can identify you.


we're taking care of ya right now and no need to post any type of account info I'm trying to figure out this problem.......is anyone else with cablecard config having this problem?
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Re: Strange CableCARD problem
Provider7
Contributor - Level 3
Any update on this?
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Re: Strange CableCARD problem
KenAF
Specialist - Level 2

@Provider7 wrote:
Any update on this?

He posted another thread and got it fixed, I believe.

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