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Stream DVR Content to IPAD or Android Tablet

Stream DVR Content to IPAD or Android Tablet

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Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009
Message 1 of 7
(4,475 Views)

I read that VZ now offers the ability to stream content from my DVR to my IPAD or Android Tablet.    I dont have quantum, I have regular FIOS TV.  I don't see any options in the Fios Mobile App to watch this.

 

The App FAQ says I should.

 

Can anyone provide help on getting this to work?

 

Thanks, Jim

 

6 REPLIES 6
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 2 of 7
(4,437 Views)

This only works with Quantum Hardware.


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Copper Contributor tropicaljam
Copper Contributor
Posts: 5
Registered: ‎07-15-2015
Message 3 of 7
(4,260 Views)

I have the QUANTUM Hardware for over a year now and this streaming service only works partially. When I am home and my smart phone is connected to my home wifi I am now able to turn on my "FIOS Mobile" app and can see all my DVR recorded show and actually watch them. As soon as I leave my home wifi connection and go to work for example, I can only SEE the DVR listing but there is no longer a "play" buttom for me to playback the recordings. Similarly, when i'm at work and log on to any computer, again I can only SEE the recorded programs but can't actually watch them.

 

So Verizon is LYING to the public by making FALSE CLAIMS about their capability.  According to TV commercials, apparently Comcast (Xfinity) and Direct TV both have this capability.

 

In fairness to Verizon, my ability to watch DVR recordings even in my home is a fairly recent capability, within the past 4 weeks or so. I am still however receiving flyers in the mail from Verizon claming the ability to stream from tablets and smartphones from ANYWHERE. That is false.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 4 of 7
(4,255 Views)

Its not false.
I have it and it works fine.

There have been some issues.

My recomendation is to open up a trouble ticket under the help menu of the app.

Best to do it after you have tried it from work.
They wil ask you to attach the logs (button for it) when it is not working.


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Contributor kalnat
Contributor
Posts: 2
Registered: ‎03-06-2016
Message 5 of 7
(3,045 Views)

HI - you need to be actually a subscriber to FIOS Quantum TV Package for this to work. If you have not explicitly subscribed or upgraded to FIOS Quantum TV this will not work.

You can check by logging into your verizon account onlne, under your TV Plan and Services, if FIOS Quantum TV Enhanced Services is listed as one of your plan features.

If it is not showing in your plan features then you likely do not have FIOS Quantum TV Service in your package and so you will not be able to stream recorded programs in your DVR on your IPAD

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Contributor Nicknight
Contributor
Posts: 1
Registered: ‎12-16-2019
Message 6 of 7
(285 Views)

You told the previous person the app works fine with some glitches. It does not for many of us. It used to work for me on my android tablet then suddenly it does not. I called tech support and they said you have to be near a fios router. Also he said ABC is propriortory and you can't watch out of home. I was in my kitchen trying to watch a dvr program and that same error message came up and it would not open. The add does say anytime anywhere. NO not true. Nowhere in the add does it say you must have quantum, at least I haven't seen that said. Now having said that I just purchased an iphone and guess what, my dvr content is accessible. I have no choice but to watch it on that screen. "Truth in advertising?"

Moderator Moderator
Moderator
Posts: 1,730
Registered: ‎07-06-2016
Message 7 of 7
(273 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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