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Suddenly Poor Picture Quality and Missing Channels After Years of Perfect Reception

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Employee Employee
Employee
Posts: 3,194
Registered: ‎04-10-2013

Re: Suddenly Poor Picture Quality and Missing Channels After Years of Perfect Reception

Message 21 of 27
(2,189 Views)

What you are describing sounds like a wiring issue as opposed to a signal issue coming into the home. Have we done any work with the ONT at this time?

 

Thanks,

 

~Rich

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎12-15-2017

Re: Suddenly Poor Picture Quality and Missing Channels After Years of Perfect Reception

Message 22 of 27
(2,187 Views)

If it were a wiring issue then it would have cleared up when I bought a brand new cable and connected it from the ONT then directly to one of the STB’s.

That made no difference except complaining about internet missing.  Then I used one of the new Verizon splitters to connect the internet router.  It stopped complaining about missing internet but no improvement I the picture.  The last tech who came here replaced every wire.  It made no difference.  It fails with new wire and old wire.  The only changes made to the ONT had to be by the last tech SHO was sent out.  I pay $250 a month for this service.  Would you????

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Employee Employee
Employee
Posts: 3,194
Registered: ‎04-10-2013

Re: Suddenly Poor Picture Quality and Missing Channels After Years of Perfect Reception

Message 23 of 27
(2,120 Views)

Have we had another tech out since then?

 

Thanks,

 

~Rich

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎12-15-2017

Re: Suddenly Poor Picture Quality and Missing Channels After Years of Perfect Reception

Message 24 of 27
(2,107 Views)

No, can’t risk further damage before the  SuperBowl.  We will be calling tomorrow to  arrange to take yet another day from work for the yet another temporary fix.  But that will be the last one.

 


 

Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎12-15-2017

Re: Suddenly Poor Picture Quality and Missing Channels After Years of Perfect Reception

Message 25 of 27
(2,054 Views)

Yesterday we had another tech come out.  This time, he looked at the ONT and said it was shot.  After replacing it, all problems cleared up.  It usually fails late in the evening but this time,  still working in the morning.  I am now optimistic.   I hope it keeps working.

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Employee Employee
Employee
Posts: 3,194
Registered: ‎04-10-2013

Re: Suddenly Poor Picture Quality and Missing Channels After Years of Perfect Reception

Message 26 of 27
(2,034 Views)

Ok, that is good to hear we appreciate the update. Take care.

 

 

Thank you,
Adrienne

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Contributor
Contributor
Posts: 1
Registered: ‎09-01-2018

Re: Suddenly Poor Picture Quality and Missing Channels After Years of Perfect Reception

Message 27 of 27
(1,690 Views)

Is it still working? I’m having the same issue. Replaced cable from ONT to splitter, replaced splitter and routed signal over a different coax cable in the house, same result. Of course Verizon says the signal to the house is fine. They want to send a technician for $99. I’m 99% sure the problem is with Verizon, and I don’t really care about the $99, but I really drag the time, energy and frustration this will cost, with ultimately no resolution. I really want to just cancel and switch to Sling or DirecTVNow, but I have a 17 month commitment left....

 

Any advice would be appreciated.

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