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System wide error on Program Guide

System wide error on Program Guide

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Contributor UnclePat
Contributor
Posts: 3
Registered: ‎07-31-2013
Message 1 of 4
(354 Views)

The program guide for some sports programs, especially those on ESPN and MLBN, are incorrect.  For example, if you look at the info for SportsCenter, it incorrectly shows "air date" of 9/7/79 instead of today.  Most long running shows on these two networks have the same error.  As a result, some of the shows which I record regularly will not longer record, due to the fact that FiOS thinks these are reruns, and not new shows.  I contacted FiOS via chat room yesterday and was told to "rest assured" that this problem would be resolved.  Well, as of this writing, it still exists.  Typical response from FiOS, all talk and no action. 

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Silver Contributor II
Silver Contributor II
Posts: 342
Registered: ‎02-11-2011
Message 2 of 4
(311 Views)

Agreed. I mentioned this before in the tv programming area about how the series recording feature is now useless because when you set up a series it will not record the shows beyond that first episode if the air dates and descriptions of the programs are all the same. One way i have noticed to get around this issue is if you watch a series recorded program before the next episode is set to air then it will seek to record the next one but you have to watch them as fast as you have can so that can happen or you are going to have to resort to doing manual recordings or you will miss all of the other episodes. Again the series recording feature is now pointless to have if it will not do its job. It not only applies to the sportscenter on espn that is in english but also to the one that is in spanish that is on espn deportes which also has the 9-7-79 air date on every single episode. The air dates that appear on there are mainly for when a show first aired back in the day where espn's first episode aired in september of 1979. It is not the only show or channel that has this issue as it is spread out all over the guide since the guide data provider switch happened. Another thing that i have noticed is that when you look at zap 2 it which is another company whose online guide data is provided by the same company that verizon is currently using you will see that another company like directv has the most up to date guide data information with the most current dates of their episodes. If you compare the same exact channel's guide data that appears on the fios guide to the directv guide you will see that there are a lot of differences with verizon's set top box guide not matching what directv has even though they carry the same channels and have the same guide data provider! There is a problem with the fios network that verizon does not want to admit because it could scare off potential fios customers where how they are uploading the information that they are given is not in sync with what is actually playing.  

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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008
Message 3 of 4
(304 Views)

I have the update, and have (on average) eight scheduled series recordings each day.  The series recordings worked fine before the update, and they still all record properly.  Am I just lucky?

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Contributor UnclePat
Contributor
Posts: 3
Registered: ‎07-31-2013
Message 4 of 4
(281 Views)

I spent an hour with Verizon Customer Service last night, 8/1, trying to resolve the problem.  It only seems to impact certain shows, mainly on ESPN and MLBN.   CBS, NBC, ABC,TNT, etc., do not seem to be impacted.  I will post additional info as it is given to me.

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