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Contributor cf5000
Posts: 1
Registered: ‎11-17-2014
Message 1 of 2

Today my FIOS service stopped working, because my neighbor had FIOS installed today and the service people disconnected my fiber.  I spoke directly to the service tech that was still at my neighbors house and was told it was not his problem and I had to call it in.   I called support and after an hour on the phone I was told they could not dispatch anyone till tomorrow. I told them the tech was still at my neighbors but dispatch refused to have him fix the issue.  I got a suppervisor on the line and they even refused him.  So now I sit with no phone, no TV and no Internet.  Thank God I have an AT&T phone. 

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Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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