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TV Box won't move from 0

TV Box won't move from 0

Contributor Jos111
Posts: 1
Registered: ‎03-31-2015
Message 1 of 5

i have no reception and box won't move from 0

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,475
Registered: ‎11-04-2008
Message 2 of 5

Just one or all?

What model?

Does Internet work?

Was it running ok and just stopped or rebooted?

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,796
Registered: ‎08-06-2008
Message 3 of 5

Usually the 0 display means that the STB is not activated. Download the Verizon In Home Agent Software and see if the STB is listed and try the troubleshooter. If that does not work call Verizon tech support.

Contributor psumom
Posts: 1
Registered: ‎08-08-2019
Message 4 of 5

I had the same problem and my box is a new one to replace a non-working box. I went to the My Verizon app and followed the instructions to activate a set top box. It takes a while but it worked.

Moderator Moderator
Posts: 1,468
Registered: ‎07-06-2016
Message 5 of 5

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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