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TV Box won't move from 0

TV Box won't move from 0

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Contributor Jos111
Contributor
Posts: 1
Registered: ‎03-31-2015
Message 1 of 5
(962 Views)

i have no reception and box won't move from 0

4 REPLIES 4
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,475
Registered: ‎11-04-2008
Message 2 of 5
(930 Views)

Just one or all?

What model?

Does Internet work?

Was it running ok and just stopped or rebooted?


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Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,796
Registered: ‎08-06-2008
Message 3 of 5
(892 Views)

Usually the 0 display means that the STB is not activated. Download the Verizon In Home Agent Software and see if the STB is listed and try the troubleshooter. If that does not work call Verizon tech support.

Contributor psumom
Contributor
Posts: 1
Registered: ‎08-08-2019
Message 4 of 5
(157 Views)

I had the same problem and my box is a new one to replace a non-working box. I went to the My Verizon app and followed the instructions to activate a set top box. It takes a while but it worked.

Moderator Moderator
Moderator
Posts: 1,468
Registered: ‎07-06-2016
Message 5 of 5
(151 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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