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TV Boxes not getting new TV Guide

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asvec
Contributor
Contributor
Posts: 2
Registered: ‎12-26-2011

TV Boxes not getting new TV Guide

Message 1 of 3
(604 Views)

I have 3 set-top boxes in my house, one of which is a DVR. A couple months ago the onscreen tv-guide was switched to a newer version. The new version works on the DVR perfectly fine, but not on the other two set top boxes in the house. The guide will come up but will show data not found for the selected channel. Every week or so the the guide will start working but within 24 hours of it working, it will go back to saying program data not found. Any idea what is causing this? I've gone through all the online stuff to reset the boxes and I've also reset the router multiple times. Any help would be apprecieated.

2 REPLIES 2
Karl_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 83
Registered: ‎12-30-2010

Re: TV Boxes not getting new TV Guide

Message 2 of 3
(558 Views)

I'm sorry for the guide trouble, but we can help out.  I've sent you a private message to get more information so we can assist.  Please get back to me when you're able.  Thanks!


Karl
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

asvec
Contributor
Contributor
Posts: 2
Registered: ‎12-26-2011

Re: TV Boxes not getting new TV Guide

Message 3 of 3
(503 Views)

I followed your link in the PM and even sent you one back. No respone from anyone at verizon whatsoever. Terrible customer service.

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