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TV Everywhere Home Authentication

TV Everywhere Home Authentication

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Contributor
Contributor
Posts: 2
Registered: ‎01-15-2018
Message 1 of 3
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I am wondering if anyone can help. I spoke to 4 technical support reps and no one had a clue. The last rep was so ignorant and combative I am thinking about filing a complaint. Regardless if anyone has any ideas or knows how I can contact an engineer instead of normal tech support please let me know. I am a network engineer myself so my knowledge on this matter is above anyone who even tries to help. 

 

TV Everywhere is a feature that verizon provides that allows you to use your verizon login credentials or sub accounts and log in on any supported TV app, TV website like http://www.mtv.com/live-tv , etc. When you are logged in on your home network no username or password is required and you can use any of these partner sites/apps to watch TV. But this feature is linked to your currently subscribed features, so obviously it only works on these sites/apps that your subscription allows. If another Fios customer is at my house and wants to login to these same apps/sites and view their subscribed to channels they can not because Fios Home Authentication automatically logs the current resident in instead of a showing the verizon username and password box. If someone is off Fios network like say on their phone then everything works as it should and the verizon login box shows up. This Home Authentication feature is supposed to have a way to turn it off by creating a sub account and applying TV Online parent controls to it. But it does not work. This is listed in Fios support articles. No one has been able to help me. I was on with premium support and he was the only one who had a clue but he didn't know of a way to turn Home Authentication off. Fios competitors such as Xfinity have the feature built into the account and allows you to turn it off easily. 

 

https://www.verizon.com/support/smallbusiness/tv/fiostv/guide/video+on+demand/questionsone/122597.ht...

https://www.verizon.com/support/residential/tv/mobile/tv-everywhere

 

Also xfinity explains the featur better if anyone needs a clear explanation. 

https://www.xfinity.com/support/articles/online-tv-through-partner-sites

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Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 603
Registered: ‎12-06-2010
Message 2 of 3
(349 Views)

Try posting here, it's a direct line to real tech people, maybe you will have better luck.

 

https://www.dslreports.com/forum/vzdirect

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Moderator Moderator
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Registered: ‎07-06-2016
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Hi ookees,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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