×

Switch Account

TV One Mini has HDR on even though I did not turn it on

TV One Mini has HDR on even though I did not turn it on

Reply
Contributor woomyveemo5
Contributor
Posts: 1
Registered: ‎03-27-2019
Message 1 of 45
(2,518 Views)

I have a Samsung 6 Series 4K tv and I cannot turn off the hdr even though Verizon does not have any hdr programming

44 REPLIES 44
MVP clem53 MVP
MVP
Posts: 316
Registered: ‎12-06-2010
Message 2 of 45
(2,451 Views)

Menu, settings, audio and video settings, video settings,  video format: change to 1080.


@woomyveemo5 wrote:

I have a Samsung 6 Series 4K tv and I cannot turn off the hdr even though Verizon does not have any hdr programming


 

Contributor bosjc
Contributor
Posts: 2
Registered: ‎04-14-2019
Message 3 of 45
(2,342 Views)

@clem53 wrote:

Menu, settings, audio and video settings, video settings,  video format: change to 1080.


@woomyveemo5 wrote:

I have a Samsung 6 Series 4K tv and I cannot turn off the hdr even though Verizon does not have any hdr programming


 


I have the same issue on my LG C8 4K TV - changing to any of the resolutions does not solve the problem, unfournately, its basically stuck in HDR mode (when obviously the content isn't).

MVP clem53 MVP
MVP
Posts: 316
Registered: ‎12-06-2010
Message 4 of 45
(2,333 Views)

Have you tried changing resolution in the service menu? My 4100 box is set to 4K60, 444 but is not outputting HDR. It IS outputting bt2020 video however which is a wider color gamut than standard 1080 rec709HD. Your TV should be set for auto color gamut or you will be seeing incorrect colors. Maybe your TV is incorrectly reporting the advanced color gamut as HDR?

Copper Contributor TheMaestro335
Copper Contributor
Posts: 7
Registered: ‎04-24-2019
Message 5 of 45
(2,189 Views)

That is not the Fix! My set is on auto color. All my other devices with HDR, Roku, Ultra Blueray player all detect properly. There is a major problem with the remote box. Does not happen with the DVR. I was on the phone with a Tier3 tech for one hour with no fix. I think the problem sarts when you login to Netflix and watch a program with HDR. Once you go back to TV cable it is stuck on HDR. How do you get into the service menu?

Contributor Final442
Contributor
Posts: 1
Registered: ‎04-25-2019
Message 6 of 45
(2,116 Views)

I have this same problem with my Sony TV. Ever since the last update to the mini IPC4100 box, the TV believes that all channels are being output as HDR and changes the TV picture settings to HDR which is a problem. 

 

I have not used Netflix or any other Widget that may have HDR on the box. Is there a plan for a new update or a fix that can be used to avoid this? I have tried all of the regular video settings and multiple re-boots without any resolution. 

Copper Contributor TheMaestro335
Copper Contributor
Posts: 7
Registered: ‎04-24-2019
Message 7 of 45
(2,097 Views)

Hello all please open a ticket with tech support. They know nothing about 4k tech. They jumped in prematurely to keep up with other venders. Once again I was on the phone with a senior tech and he concluded that it was my tv and they have not heard any complaints? I told him to check my acct notes from a month ago. The senior tech who worked with me and opened a network ticket. He actually told me to turn off CEC on theTV. I told them the latest firmware caused this major problem!

MVP clem53 MVP
MVP
Posts: 316
Registered: ‎12-06-2010
Message 8 of 45
(2,092 Views)

@TheMaestro335 wrote:

That is not the Fix! My set is on auto color. All my other devices with HDR, Roku, Ultra Blueray player all detect properly. There is a major problem with the remote box. Does not happen with the DVR. I was on the phone with a Tier3 tech for one hour with no fix. I think the problem sarts when you login to Netflix and watch a program with HDR. Once you go back to TV cable it is stuck on HDR. How do you get into the service menu?


Service menu: power off at box, menu 2x on remote, should see menu with white bkgd. Left arrow, select user, go in there and you should see options, some more  in additional HDMI options. Don't know if anything there will help. Don't have a 4k TV on mini, only main box. Sony TV, no HDR issues with that. Don't know of any way to revert to previous firmware.

 

 

Copper Contributor TheMaestro335
Copper Contributor
Posts: 7
Registered: ‎04-24-2019
Message 9 of 45
(2,089 Views)

Thanks, I will try this but I don’t think this command works with new mini. I think the first tech I worked with had me try it. The only way I stopped the HDR was to set the video res to 1080P. Unplug, and take off Coax cable reinstall power back up and it stopped sending HDR. If I change the res back to 4k the HDR is forced again.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 10 of 45
(2,019 Views)

What's the impact?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.