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TV One Mini has HDR on even though I did not turn it on

TV One Mini has HDR on even though I did not turn it on

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Contributor TheMaestro335
Contributor
Posts: 7
Registered: ‎04-24-2019
Message 11 of 41
(901 Views)

It doesn’t work. Unless people start to complain about the obvious problem Verizon will never fix it! 

Silver Contributor III Silver Contributor III
Silver Contributor III
Posts: 196
Registered: ‎01-01-2018
Message 12 of 41
(893 Views)

To try and sum this up:

 

For people who have 4K Televisions with HDR support, people are seeing HDR enabled even on content that is SDR (like live broadcast) and some people are having issues with color pallete. For some people it stays in 4K/HDR or a bad color mode after watching relevent content, for some people it was that way since the update. Some people have found lowering the resolution to 1080p resolves the issue but not for everyone. Some people found rebooting the cable box resolves the issue but not for all, and also it seems to mainly be affecting the Fios TV One Minis.

 

Is there anything I might have missed?

Contributor TheMaestro335
Contributor
Posts: 7
Registered: ‎04-24-2019
Message 13 of 41
(879 Views)

Sounds like you got most of it. I want to add that when I turn off my Auto HDR setting on my TV that only should be activated when a true HDR 4k signal is received the colors are completely washed out. And when I put the resolution to 1080p and unplug the device when I boot up again the colors are washed when set to 1080p on the mini. The second I change back to 2160p HDR is activated again on my tv and stays on even if I set the res to 480p.

This is also being discussed on the DSL forum.

Contributor TheMaestro335
Contributor
Posts: 7
Registered: ‎04-24-2019
Message 14 of 41
(866 Views)

I just want to add, I did not see anybody mention when you  lower the resolution it fixes the problem? Only fixes it when you totally boot the system but before you do this you have to set the TV to 1080P. When you boot back up the color in 1080P is washed out. This was not the case before the latest Firmware push. 

Silver Contributor III Silver Contributor III
Silver Contributor III
Posts: 196
Registered: ‎01-01-2018
Message 15 of 41
(862 Views)

You're right. I just noticed I misread the earlier post. Thanks for the update.

Contributor WPJoe
Contributor
Posts: 1
Registered: ‎04-28-2019
Message 16 of 41
(825 Views)

Hi same issue.  My primary Fios One box was working fine.  Then, fo runrelated reason, a tech came and swapped that one with the Mini box that was attached to a different TV.

 

The mini will only output In HDR.  Tried resetting, etc.  Tech support had no idea.  They are sending a tech out to replace the box...we'll see..

Contributor TheMaestro335
Contributor
Posts: 7
Registered: ‎04-24-2019
Message 17 of 41
(809 Views)

Hello I replaced the box and the same thing happened! Good luck. At least now a field tech can report on it. Keep us posted.

Administrator Administrator
Administrator
Posts: 1,001
Registered: ‎12-09-2014
Message 18 of 41
(777 Views)

Hello All, 

 

We apologize for this inconvenience. This has been referred to our engineering team who is testing and investigating the issues reported on this thread. Thank you for letting us know. 

 

The team has advised that they are currently working on a fix to this issue but have not provided an ETA. 

 

I will let you know once I hear from the team. Thank you for your patience as we work on a fix.

 

Nilsa

 



Nilsa
Community Manager

Contributor AJ411
Contributor
Posts: 6
Registered: ‎04-30-2019
Message 19 of 41
(770 Views)

Thank you Nilsa for letting us know. 

Contributor LD_VAD3R
Contributor
Posts: 3
Registered: ‎05-03-2019
Message 20 of 41
(731 Views)

Same issue here on my mini. Reset the box didn’t help. Switched to 1080 didn’t help. Turned off HDR on my Sony and picture is totally washed out. When my Sony reads that the signal is HDR I have horrible light blooming.

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