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TV One Mini has HDR on even though I did not turn it on

TV One Mini has HDR on even though I did not turn it on

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Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 272
Registered: ‎12-06-2010
Message 41 of 44
(228 Views)

TV? the problem here for a direct line to Verizon technicians:

 

https://www.dslreports.com/forum/vzdirect

Contributor Toysmustwork
Contributor
Posts: 2
Registered: ‎10-03-2019
Message 42 of 44
(131 Views)

I just got Fios one and 3 minis a couple of days ago.  I have the DVR and 1 mini connected to 2 Sony X930D displays, one 65 and one 55 (mini).  While setting up boxes and tweaking video settings, I first noticed the 3D problem that all of them have with HBO 3D selection.  Then, I proceeded to play with Netflix, even though I have it on the TV, the fios boxes are hard wired so as not to eat WiFi bandwidth I’d prefer to use the Fios box.  After an impressive HDR experience, I found the issue with getting stuck in HDR mode.

 

First I adjusted all of the HDMI inputs on the TV to not have enhanced settings for HDMI turned on or on auto, I turned them off.  Then I changed the fios box resolution to 720.  Then I played Netflix in 720.  Then I tried each resolution higher one at a time to see if HDR came back but I was able to get all the way back to 4K with no problem so for now it seems to be fixed.  I’ll stick to Netflix on the TV system for now.  But I suggest trying that sequence to reset the boxes output.

Contributor Toysmustwork
Contributor
Posts: 2
Registered: ‎10-03-2019
Message 43 of 44
(130 Views)

I still expect the quirk, and the 3D issues, to be fixed though.  I had to pay a $50 activation fee, goswap the boxes and do the self install, for the privilege of losing my 3D service and having integration issues.  Seems like 2 issues that should have been caught before a product rollout, pretty basic.

Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 272
Registered: ‎12-06-2010
Message 44 of 44
(118 Views)

Check the boxes to see which firmware level they have. 6.6 was supposed to fix that, but they are in the process of rolling out 6.7 now, depending on which VHO you are in.

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