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TV One mini wireless connection

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎08-17-2019

TV One mini wireless connection

Message 1 of 55
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Ongoing issue with my TV screen locking or pixelating.  Verizon technical support has done standard reboots on the main One box and the One mini, etc. which does not solve the issue.  “Everything looks ok” from their end.

 

Here is my setup:

Main TV One box on first floor connected to coax.  Wireless router on 2nd floor with One Mini across the room (perhaps 20 feet away) connected wirelessly.  This setup was done by Verizon onsite.

 

There is no coax connection at the TV location or I would have connected the TV One mini to coax weeks ago...

 

Note I have had no issues with the 1st floor TV connected to the main TV One box and no issues with WiFi connections on laptops, phones or my wireless printer.  There is no extender installed.

 

After over 3 weeks of issues since installation, a Verizon tech person came to my house yesterday and replaced the TV One mini.  Everything was working great.  The TV screen was no longer freezing/pixelating and I was very happy.  

 

Today (afternoon) the problems started again.  Note to that the freezing/pixelating is sporadic - might not happen for hours and then will happen for hours thereafter.

 

I pointed out to the tech person that when issues begin, the “link quality” is poor as shown on the Menu/settings/system/FIOS tv one mini settings/WiFi status.  “Video source quality” remains good.

 

The tech person told me that there have been issues with the wireless TV one mini connections since it was introduced in 2018.

 

Has anyone had this issue and, if so, how did you fix it? 

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎08-17-2019

Re: TV One mini wireless connection

Message 20 of 55
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This is the current situation:

 

1.  After installing a new One mini via wireless, issue was not resolved

 

2.  Connected new One mini directly to the router via an Ethernet cable.  Issue was not resolved indicating that the router may be the issue.

 

3.  Installed new router (note my old router is identical to the new router but my old router is perhaps 2 years old).  The One mini auto connects to 5G channel.  This seems to have solved the problem!!

 

As a precaution, when I connected phones/smart TV’s/printer/laptop /tablet to this new router, I connected all of them to 2.4 GHz.  Only the One mini is connected to 5G (as far as I know).  Not sure if this has any impact but being non-tech guy it made sense to me.

 

While we do have some slight screen “pause” typically during the 10PM hour, the One mini has worked well for the past 2 days so keeping fingers crossed that the issue has been solved.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,861
Registered: ‎06-24-2018

Re: TV One mini wireless connection

Message 2 of 55
(29,175 Views)

Download a wifi analyzer app on your phone and see what the RSSI score is in that room. If it is -60 or lower than maybe there is a wifi issue in the room. 

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Registered: ‎02-02-2019

Re: TV One mini wireless connection

Message 3 of 55
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The wireless boxes are not very good.  They do not connect to wifi they connect to the main fios cable box.  Your issue isn't wifi is the distance between the main tv box and the wiress boxes.  You have to buy a  fios range extender which requires coax.  I have this issue in my apartment -- same floor...down the hall -- TV freezes constantly.  Need to get coax run now to correct.

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Gold Contributor VII
Posts: 1,861
Registered: ‎06-24-2018

Re: TV One mini wireless connection

Message 4 of 55
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They do connect to the wifi. Then from the router via MoCA to the main DVR.  They can connect wifi, coax, or ethernet. If they are on wifi then you do need to make sure you have a good signal from router or get an extender. Apartments are not the best setting for wireless connections due wireless interference from everyone elses wifi. 

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Posts: 3
Registered: ‎08-18-2019

Re: TV One mini wireless connection

Message 5 of 55
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We have the same issue. Three techs have been to our house to solve and each time, it still doesn’t work right. We even have an extender for our upstairs but still have the pixelating when watching Live TV on a wireless mini. However, it’s interesting that watching recorded shows from the DVR work fine (on a wireless mini). So it’s not a WiFi issue. I think it’s time to give up on this product. 

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Copper Contributor
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Posts: 12
Registered: ‎08-17-2019

Re: TV One mini wireless connection

Message 6 of 55
(29,138 Views)

Signal strength shows -48.  

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎08-17-2019

Re: TV One mini wireless connection

Message 7 of 55
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Signal strength shows -48 

 

The router is 15-20 feet away from the One mini

 

What is considered to be a strong signal 

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎08-17-2019

Re: TV One mini wireless connection

Message 8 of 55
(29,135 Views)

I’m almost there too!  It is ridiculous to me that my One mini, which is situated on the same floor as the router and only 15-20 feet away, is having signal strength issues.  It seems there are inherent issues in the One mini that Verizon hasn’t fixed.

 

I think I’ll call Comcast in the morning to see what they have to offer

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Copper Contributor
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Posts: 12
Registered: ‎08-17-2019

Re: TV One mini wireless connection

Message 9 of 55
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By the way, the tech person who came to my house on Friday said that he has seen issues with the One mini when an extender is used...the One mini supposedly does not work well with an extender

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,861
Registered: ‎06-24-2018

Re: TV One mini wireless connection

Message 10 of 55
(29,126 Views)

That is a good signal. Anything from -60 and up is good. -61 to -70 will be moderated and -70 and below is bad. It’s weird that it shows -48 and the mini is saying there is a poor signal. Sounds like it is more of a TV One Issue.  

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