×

Switch Account

TV Picture repeating/pausing

TV Picture repeating/pausing

SOLVED
Reply
Copper Contributor jcann87
Copper Contributor
Posts: 5
Registered: ‎03-03-2015
Message 1 of 5
(1,335 Views)

In the last few days I noticed my picture repeats the last second or pauses for a second.  I also noticed when it happens, the channel appears on the box as if it was just changed.  It's happening increasingly more often.  Anyone know what the issue is? Kind of annoying how much we all pay verizon and you can't even get though a show.

4 REPLIES 4
Highlighted
Contributor hgse93
Contributor
Posts: 4
Registered: ‎11-25-2012
Message 2 of 5
(1,323 Views)

Contacted a rep through the chat feature and they were able to fix it in about 10 minutes.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 3 of 5
(1,206 Views)

What model STB do you have?

If it is Quantum, reset the VMS.
That should help clear it up.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Copper Contributor jcann87
Copper Contributor
Posts: 5
Registered: ‎03-03-2015
Message 4 of 5
(1,173 Views)

That did the trick!  Thank you!

Highlighted
Contributor Breeze2697
Contributor
Posts: 2
Registered: ‎03-05-2015
Message 5 of 5
(1,058 Views)
VMS?
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.