TV Picture repeating/pausing
jcann87
Enthusiast - Level 1

In the last few days I noticed my picture repeats the last second or pauses for a second.  I also noticed when it happens, the channel appears on the box as if it was just changed.  It's happening increasingly more often.  Anyone know what the issue is? Kind of annoying how much we all pay verizon and you can't even get though a show.

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Correct answers
Re: TV Picture repeating/pausing
hgse93
Enthusiast - Level 2

Contacted a rep through the chat feature and they were able to fix it in about 10 minutes.

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Re: TV Picture repeating/pausing
hgse93
Enthusiast - Level 2

Contacted a rep through the chat feature and they were able to fix it in about 10 minutes.

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Re: TV Picture repeating/pausing
CRobGauth
Community Leader
Community Leader

What model STB do you have?

If it is Quantum, reset the VMS.
That should help clear it up.

Re: TV Picture repeating/pausing
jcann87
Enthusiast - Level 1

That did the trick!  Thank you!

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Re: TV Picture repeating/pausing
Breeze2697
Newbie
VMS?
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