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TV channels not available

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sudsy
Contributor
Contributor
Posts: 1
Registered: ‎10-03-2016

TV channels not available

Message 1 of 6
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I can not get half of my channels. For example I get fox business(117) but, not Fox new(118). I'm not getting ESPN,2,4,7 and many others. It makes no sense.  I hit the troubleshoot button, re-booted and called Verizon.  They told me someone can not come out until 10/06 and I find this unacceptable. I'm thinking of canceling my services cause I am fed up.

5 REPLIES 5
JustinG
Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 404
Registered: ‎07-29-2015

Re: TV channels not available

Message 2 of 6
(1,393 Views)

This does sound like a hardware problem that would require a technician to come out and take a look.

 

Unfortunately the 3 day wait for a technician may be a bit of a pain, but most cable companies out there probably have around the same wait time.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: TV channels not available

Message 3 of 6
(1,360 Views)

Do you have more than 1 box?

If so, does it happen on all?

Try checking connections at splitter and back of box.

If it is happeneing at all, start at ONT and check all connections.


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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: TV channels not available

Message 4 of 6
(1,349 Views)

I don't remember where there is a list, but some channels are in the higher frequency ranges.  Because of this older cable (particular rg-59) and splitters that don't go above 1000 mHZ are often the source of some channels not coming through.

graciegirly
Contributor
Contributor
Posts: 1
Registered: ‎05-01-2018

Re: TV channels not available

Message 5 of 6
(787 Views)

I am having the same issue all my TV are showing no channels available at all

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: TV channels not available

Message 6 of 6
(783 Views)

Check your ont to see if there are any alarm lights.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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