Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

TV one guide disappeared this morning

Reply
appDev
Bronze Contributor II
Bronze Contributor II
Posts: 72
Registered: ‎07-27-2020

TV one guide disappeared this morning

Message 1 of 3
(619 Views)

Using my own router, and G1100 in bridge mode essentially as a moca brdige. Worked well for over a month (at least) - this morning, the STB suddenly says no network connection.

 

Went through the reboot of all components, and NOTHING changed from when i turned things off last night.

 

Any thoughts on what could have caused it? I'm on 'hold' for support - both on the phone and the chat, but not sure i'll ever get someone live.

 

Setup is as follows:

(ethernet) ONT -> Netgear Router -> Switch -> G1100

(Coax): ONT ->splitter(basement) -> splitter -> both STB and G1100

2 REPLIES 2
appDev
Bronze Contributor II
Bronze Contributor II
Posts: 72
Registered: ‎07-27-2020

Re: TV one guide disappeared this morning

Message 2 of 3
(617 Views)

Just got to chat with support - apparently its an outage in my area and VZ is working on it.

 

Expected resolution - 2 PM EST (2.5 hours from now).

Don't want to mark it solved until it really is..

appDev
Bronze Contributor II
Bronze Contributor II
Posts: 72
Registered: ‎07-27-2020

Re: TV one guide disappeared this morning

Message 3 of 3
(485 Views)

Turns out it was my moca bridge acting up - replaced it and everything's back up.

 

The  "trouble ticket" was marked resolved a day later - not sure what exactly was fixed 🙂

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title