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TV pixilating/blacking out

TV pixilating/blacking out

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Contributor brit1
Contributor
Posts: 2
Registered: ‎11-27-2019
Message 1 of 4
(227 Views)

so channels on my TV started pixilating (sp) and blackouts that last about a second. Happened to both TVs and I checked plugs etc. After hours of trying to get help on verizon site I somehow got to a chat with someone. He said he restarted my boxes and when I checked all looked well, I felt so relieved and happy. Well needless to say when I just checked TV again I am getting pixilating again. How do I find out what is really the problem, no hope of talking to a tech?

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,213
Registered: ‎06-24-2018
Message 2 of 4
(197 Views)

@brit1 wrote:

so channels on my TV started pixilating (sp) and blackouts that last about a second. Happened to both TVs and I checked plugs etc. After hours of trying to get help on verizon site I somehow got to a chat with someone. He said he restarted my boxes and when I checked all looked well, I felt so relieved and happy. Well needless to say when I just checked TV again I am getting pixilating again. How do I find out what is really the problem, no hope of talking to a tech?


If it is happening on both TVs it is likely the ONT. I would schedule a tech visit to take a look.

Contributor brit1
Contributor
Posts: 2
Registered: ‎11-27-2019
Message 3 of 4
(166 Views)

thnx for input, how on earth do I find someone to get thru to and make an appt? So far all I get is automated responses Smiley Sad Is there a particular # that actually gets me thru to a human? thnx

Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,363
Registered: ‎12-02-2012
Message 4 of 4
(152 Views)

Try contacting them via chat or use the VZ Direct forum at DSL Reports.

https://www.dslreports.com/forum/vzdirect

 

Good Luck.

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