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TV service has been out since Monday 7pm

Posts: 1
Registered: ‎07-25-2019

TV service has been out since Monday 7pm

Message 1 of 2

My TV service has been out since 7pm. I can not get through to anyone on the phone. I was on hold Tues night for 2 hours and yesterday after 1 hr 10 minutes someone finally answered telling me the outage is from the central station and was to be restored by 9:30 last night... and then 9:00 tonight, and then 9:30 and now the last recorded message says 3:30am Friday 7/26.


I am beyond frustrated and upset that there is no customer service or any way to get any answers about when our service will be restored. We have been customers for over 20 years and I am ready to toss all 10 of my boxes and go to Comcast. I'm sure they will appreciate our business.

Moderator Moderator
Posts: 2,175
Registered: ‎07-06-2016

Re: TV service has been out since Monday 7pm

Message 2 of 2
Hi Sunflower1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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