02-07-2014 05:37 PM
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
02-08-2014 04:31 AM
You would need to create a MyVerizon userid and password, if you don't have one already. You can then use that to sign in on mobile app. I checked verizon.com website, and following link seems to be there for registering a new account (https://www.verizon.com/foryourhome/registration/ngen/regstarted.aspx)