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TV turns off set top box and client then reboots

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Contributor
Contributor
Posts: 1
Registered: ‎11-24-2019

TV turns off set top box and client then reboots

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I am trying to help my grandmother with a weird issue. When she turn off her TV by her fios remote or with the TV remote it also turns off the set top box. This also causes the extra client box to refreeze and loose connection. Both TVs have to go through reboot after the Main TV and set top box come back on. We have tried everything including unplugging and resetting. Nothing works. I cannot find anything on this and verizon is so hard to get through to especially with an elderly and third person. If anyone has ideas please help. Is it possible that a setting was changed in the box? Why are the boxes tied to the TV? Is there something else missing?

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Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 832
Registered: ‎12-06-2010

Re: TV turns off set top box and client then reboots

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Look in the menu Menu > setting > audio and video > video settings > TV input control and disable it. Reboot the boxes and see if that helps.

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Contributor
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Posts: 1
Registered: ‎03-18-2020

Re: TV turns off set top box and client then reboots

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Did you end up finding a solution to this issue?  I am having the exact same problem.   Everything works well on both TVs so long as the tv connected to the Fios One box remains on.  But when the tv is powered off it forces the STB to reboot and then the mini STB loses signal.  Have changed the power outlet it is plugged into and even got VZ to replace the main Fios one box.  Changed the HDMI wire between the TV and the STB. Etc.  still doing it.  Any suggestions would be appreciated!

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Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 832
Registered: ‎12-06-2010

Re: TV turns off set top box and client then reboots

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Did you try this: Menu > setting > audio and video > video settings > TV input control and disable it. Reboot the boxes and see if that helps. If not look for CEC control on the TV and disable it. CEC goes under different names by manufacturer, you may have to look up your particular make to know what to disable.

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