TV turns on by itself

SOLVED
Reply
Contributor
Contributor
Posts: 8
Registered: ‎03-01-2018

TV turns on by itself

Message 1 of 33
(19,718 Views)

Yes....   On Fri 2/23/18 I recieved 4 new STBs and a new router.  I have been a fios customer and had the same old equipment for the last 6+ years.  Since I WAS still paying for it I wanted the new equipment and if course that came with additional cost and a renewed 2 year contract (which I was not in one before the upgrade).  I also reduced from 5 to 4 STBs.  After new installing the equipment, my TV will randomly turn itself on and the verizon "screen saver" comes on....  

 

So.....  

Customer service call 1 Explained situation....   result....  reboot medua center box from thier end...  

Condition still happens...

 

CS call #2....

Set stand by time to none, factory pre set to 4 hours..   did not understand this as this setting turns OFF the box after a period of inactivity.  

Condition still happens....

 

CS call #3....

Remedy....  I drive to verizon store exchange "defective" box for new one..  (V thinks box is rebooting itself).... Result.....  TV turns itself on again....

 

CS call #4 (all these contacts are all in the same day mind you)

Install new box... Explained condition...   solution..  I have a bad power source...  remedy....  remove power supply from surge protector and plug into a diffrent power outlet...   All these calls started about 9:30 AM, 10:30 now, I go to bed, wake up.  TV is on again....   

 

I unplug HDMI cable to TV from back of box go shower and get ready for work.  TV has NOT turned yet...  it has been over an hour so far......

 

The box to TV hdmi cable will be disconnect until later today.  If the TV is off, after all that has been done, it is not the TV, not the power source, not a defective box,  must be the programming or something....

 

I will not be stuck in a new 2 year contract paying an additional  $17 and have to deal with this multiple times a day.  

 

ANY IDEAS OR HELP??.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎08-18-2018

Re: TV turns on by itself

Message 20 of 33
(12,442 Views)

We just started experiencing the same issue. I was woken up early yesterday morning to "voices." Came downstairs to find the TV was on. I was certain I had turned it off when I went to bed, but thought my it was my imagination (afterall, I did have a bit too much wine the night before Smiley Wink). Proceeded to go back to bed. Two hours later I got up and - you guessed it - the TV was on again!
When my husband returned from his trip last night I told him what happened. He mentioned that he tried to access the football game on Thursday evening using the FIOS app on his iPhone. I asked if he might have changed some sort of setting through the app but he was certain he didn't. He said I must not have turned the tv off (even though I KNEW I had - twice). Low and behold, while we sat on our porch & conversed through the evening, the TV (previously off) all of a sudden turned on about 11 pm EST! Ooooh - Casper is in the house, LOL! 👻 Needless to say, I turned the volume all the way down, then turned off the TV - let's see if it's on in the morning again. YEP - IT WAS ON!
So, on to Google to search this morning for a solution and found this thread. We have followed the suggestion to disable the CEC:

Menu>Settings>Audio & Video>Video Settings>TV Input Control>Disable
You get a pop-up box in the lower-right corner asking, "Do you want to apply this setting to other STBs in the home network?" Choose Yes, then press the OK button twice. Press the Exit button to exit the menu.

We'll see if this works in the next 24 hours and update the results here. Fingers crossed! 🤞
For information purposes, here's our equipment:

STB: Arris VMS1100 (multi-room DVR)

TV: Sony Bravia XBR-52XH909 (over 7 years old)

View solution in original post

32 REPLIES 32
Highlighted
Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 219
Registered: ‎01-01-2018

Re: TV turns on by itself

Message 2 of 33
(19,682 Views)

This might be cuased by a new feature on the VMS boxes called Customer Electronics Control. I noticed it starting doing it for me when the Netflix widget came out. It allows the STB to automatically turn on TVs and set the TV's input to the current HDMI connection on TV's that support that feature.

 

An option might be to disabled CEC from your TV or possible use a different video cable. Component is a good alternative.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,910
Registered: ‎11-04-2008

Re: TV turns on by itself

Message 3 of 33
(19,657 Views)

There is a setting under Menu Settings Audio&Video TV Control that allows you to disable CEC on STB.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Contributor
Contributor
Posts: 8
Registered: ‎03-01-2018

Re: TV turns on by itself

Message 4 of 33
(19,602 Views)

Turned the Regza-link off on my Toshiba TV, thats what they call it...  still turns on...    hook up one of the secondary boxes to it    still turns on.   The only way to prevent the Tv from turning on is either detach the HDMI cable or disconnect the power supply to the Vbox...

Highlighted
Contributor
Contributor
Posts: 8
Registered: ‎03-01-2018

Re: TV turns on by itself

Message 5 of 33
(19,601 Views)

Did not fix the issue either....   

At the end  Verizon cant help.  


@CRobGauthwrote:

There is a setting under Menu Settings Audio&Video TV Control that allows you to disable CEC on STB.


 

Highlighted
Contributor
Contributor
Posts: 8
Registered: ‎03-01-2018

Re: TV turns on by itself

Message 6 of 33
(19,578 Views)

Verizon can not remedy this issue..

 

I want to go back to the old equipment and old service....

Highlighted
Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 219
Registered: ‎01-01-2018

Re: TV turns on by itself

Message 7 of 33
(19,559 Views)

What the model of your TV?

 

Which STB is being used on that TV?

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎03-05-2018

Re: TV turns on by itself

Message 8 of 33
(19,540 Views)

We are having this exact same problem after upgrading our set top box last month as part of a two years contract. We did not have any problem with the old equipment. We have spoken to Fios tech support several times trying different things, at end they have no idea how to fix this. The only way to stop the TV from coming on is to disconnect HDMI cable. Please let us know if you find a solution.  

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎03-05-2018

Re: TV turns on by itself

Message 9 of 33
(19,522 Views)

We have exactly the same problem. TV turns itself on every 30 minutes or so, Verizon has been no help, and the only thing that fixes it is to disconnect the HDMI cable.  We also have a Toshiba television. Please help!

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,910
Registered: ‎11-04-2008

Re: TV turns on by itself

Message 10 of 33
(19,516 Views)

What model STB?

Have you disabled CEC on both STB and TV if available?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.