Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

TV won't stay paired with soundbar

SOLVED
Reply
TLaud
Contributor
Contributor
Posts: 5
Registered: ‎01-19-2020

TV won't stay paired with soundbar

Message 1 of 6
(1,725 Views)

We have a recurring (and of course frustrating) problem since switching to Fios that our soundbar doesn't stay paired to the TV.  Probably 25-50% of the time that we turn the tv on, the soundbar doesn't come on.  We go through all of the steps to re-pair it, and then a few days later it happens again.  Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
clem53
Gold Contributor IV Gold Contributor IV
Gold Contributor IV
Posts: 1,698
Registered: ‎12-06-2010

Re: Fios TV One, no sound from sound bar

Message 3 of 6
(1,723 Views)

Try going into the Fios Voice Remote menu and disabling video input control. If that doesn't help try simply toggling it on and off. Just a shot in the dark.

View solution in original post

5 REPLIES 5
TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: TV won't stay paired with soundbar

Message 2 of 6
(1,700 Views)

Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Equipment Model Nos. ?
TV

Sound Bar

Fios 

 

Tom
Router G3100,Mini IPC 4100,YAMAHA ATS 1080,VMS 4100, iPad2 WiFi ,,iPhone SE
clem53
Gold Contributor IV Gold Contributor IV
Gold Contributor IV
Posts: 1,698
Registered: ‎12-06-2010

Re: Fios TV One, no sound from sound bar

Message 3 of 6
(1,724 Views)

Try going into the Fios Voice Remote menu and disabling video input control. If that doesn't help try simply toggling it on and off. Just a shot in the dark.

View solution in original post

TLaud
Contributor
Contributor
Posts: 5
Registered: ‎01-19-2020

Re: TV won't stay paired with soundbar

Message 4 of 6
(1,654 Views)

It's a Samsung TV and a Bose sound bar.  (I'd have to look really hard for the model numbers).  

 

We have the newest fios equipment (remote and boxes) since we are new customers (<6 months)

 

I'm not sure what you mean by Fios.  

 

Does that help?

 

 

clem53
Gold Contributor IV Gold Contributor IV
Gold Contributor IV
Posts: 1,698
Registered: ‎12-06-2010

Re: TV won't stay paired with soundbar

Message 5 of 6
(1,641 Views)

How do you have the equipment wired? HDMI from Fios One to sound bar, sound bar HDMI to tv? Optical to soundbar? Details please.

Cliff1
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎01-11-2017

Re: TV won't stay paired with soundbar

Message 6 of 6
(1,440 Views)

I had this problem with a Samsung TV and SoundBbar.  I removed HDMI connection and used Optical Connection.  I know there are some who think the Optical Connection is inferior.   Sounds the same to me.  I have 5.1 surround sound and it all works fine.  No problems since making this change.  It's been over 2 years now.  

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title